Hacking DS Lite falls apart in hands

[Darkspark]

Nintendo really takes the piss.
There products must be made in the cheapest sweatshops on earth to have build quality this bad.
As the title mentions, my friend, who has had his White DS Lite for about a year has had the left hand side "crack" all its life, but even worse, now the right hand side of it has simple broken off.

No he did not drop it, mishandle it or all the other things you will accuse, he was simple playing it, and it fell apart. He keeps it in one of those airform cases, and has no reason at all to purposely break his (favourite thing in the whole wide world) Ds Lite. Not least, because if he gets a new one, Im not going to flash it again for free

Anyway, here are some pics he sent me along with a short video.
He has had it for just over a year, and is worried that Nintendo will not replace it. Will They?

http://www.youtube.com/watch?v=e7zUutFlsWE

 

[legendofphil]

They should replace it, since its not been out a year.
Some countries have shorter warranty periods though and it might not be covered.

 

[H8TR]

They wont replace it if it has been flashed.

 

[jakemittle]

legendofphil my ds is kinda muffed up..not as bad as that one. But i can see it getting to that :S im wondering..if i gave it back..how long would they take to repair/replace it?...USA say 5-7 bussiness days *but thats america*


How would they know if its been flashed?

 

[GameGeezer]

If it is within it's warranty period they should take care of it if you tell them that it occured during normal use. However, the guy at nintendo said they normally don't cover something like this since the normal hinge problems are on the left hinge. Right hinge problems are assumed to be problems from misuse or a drop which are not covered by the warranty.

I had the same thing happen within the year warranty period and they fixed it.

How has this person had a DS Lite for a little over a year?

 

[Elrinth]

"This video is a duplicate of a previously uploaded video." according to youtube

 

[Darkspark]

Its taking forever to process too. I uploaded the first video over an hour ago, and it still says "you must wait a few minutes to process"

Anyway, a friend within his warranty period actually broke his nintendo in half. He actually had the gall to tell Nintendo he dropped it (he really did), and they have agreed to replace it. Probably because it could be related to a hinge problem.

I;ve returned a flashed ds before to Nintendo for repair (Phat DS with dead pixels), and had no problems.

Oops, sorry he hasn't had it for a year, but it feels like it. But I'll be sure to let him know Nintendo "might" replace it.

 

[jakemittle]

Would you recommend him to call nintendo then?

 

[GameGeezer]

I would definitely call first. Their customer service reps are good and you will probably end up having to call anyway if you use their web interface.

 

[Darkspark]

Yup, I've advised him to call/email them, which he has done a few times but seems either Nintendo aren't open during the Holiday period or don't answer their phones very often as he hasn't been able to get through.

 

[Lazycus]

Maybe he didn't drop it but somebody did. Even in an airfoam case a hit on a hard floor can crack the plastic like that. I'll put little brother or sister at the head of the suspects list. Start the questioning - Phoenix Wright style!

 

[jakemittle]

True...anything can break like that!

!...but hey..i've just been on another site..and theres a dude who has the same probelm

..funnily enough, it seems that the cracks look the same?..same "point of entry"...so maybe this is more than just a DIY work!!...here we go Phoenix Wright!!!

 

[Firon]

They wont replace it if it has been flashed.

Bullshit. They replaced mine.

 

[lickmy]

Some friend you are if you're going to charge him to flash his DS.

 

[RaaTheGodEater]

You can just place a repair order on the website. They send you a pre-paid sticker and you mail it back to them and get your DS in about a week.

The exact same thing happened to my DS Lite

 

[nintendofreak]

Even if SOME of their products are crappy, they're still willing to stand behind them and replace them for freeeee