On November 20th, I bought a service from Orthustechnology to repair my 3DS systems, a 3DS XL and a 3DS. I've been messaging the seller a few days before buying the service. http://i.imgur.com/HL1p40K.png My problem is, that the 3DS XL I had, had a large, very visible particle under the "screen lens", the plastic, clear cover that shields the LCD (top screen). Orthustechnology had no objections to the nature of this repair, naturally, I assumed it was in their ability to get rid of all the dust under the screen lens. I also assumed all the parts they would use are of genuine quality, going by their feedback history. After a little deliberation, I decided to get my 3DS repaired as well, the problem it had, was that the screen lens on the top screen had the vertical scratches caused by the bezel of the bottom screen while closed. It had absolutely no issues with dust under the screen or anything else with the LCD. The listing offered covered two devices per purchase, so it made sense to get both my systems to Orthustechnology. A few weeks passed, and I finally got my systems back. I was not happy. I first observed my 3DS XL, the problem was actually WORSE now, there was large dust particles all over the top screen under the new screen lens, which was marred by several scratches and scuffs than CANNOT be removed, because they were on the surface that was facing the INSIDE of the system. Not only that, but my LCD was damaged as well! My LCD now has a discolored region in the right hand corner. Then I checked my 3DS, as I said before, this system had no problem with dust or anything, other than the scratches caused by Nintendo's GENIUS design. Well, that's changed now, now it has dust under the screen as well, and not only that, the screen lens I got that replaced it, was a CHEAP KNOCKOFF. It's a lot softer and thinner than the stock screen lens, for one, the stock screen lens NEVER flexed under touch. Also, the clod also broke one of the rubber feet on the right hand side of the top screen, now, it won't stay in, it keeps falling out. http://i.imgur.com/7FG6nzc.png Here's what he said when I raised this issue with him. After another message, he refunded me, something I never asked for, I wanted him to actually FIX my devices. This also removes any chance I'd get for getting the shipping costs I sunk in to get my devices to him reimbursed to me, he only refunded the return shipping and cost of the knockoff parts. Please, do yourself a favor, if you have a 3DS in need of a repair, DO NOT BUY FROM THIS BOTCH JOB HACK CLOD, I basically paid him to damage my devices on his good word that he will fix the problems I told him about, but instead made them a lot lot LOT more worse. http://i.imgur.com/iSKDSPX.png Pride in their work, what a fucking joke. Please pass this on, and make sure that this butcher doesn't damage any more systems.