A new support tier, said to be the customer service manager has now pretended to care (in one lone and publicly advertised email) but he, in fact, does not care. It's an act. That, I find two faced. I now have first hand knowledge of how DX is more interested in lying their way out of a bad reputation, than fixing it. Take note people. This is the conclusion. Now, there is (again) no response from them. I briefly explained what was wrong and how DX could improve and it was ignored. There was no real attempt to contact me. Their "ticket" feedback system is locked. Again take note, this is how they do business. They know who I am and I know who they are. In the end, they punish me for reporting on them. I know they come in here and I see the false positive feedback they give; on reseller ratings. Between their bulk buyers here and their own personnel, pumping the vote, the reseller rating site still gives them a poor report; anyway. They would have you believe though, in just this past week, their return record went from a 2; to a 5 (out of 10) without tampering. You may draw your own conclusions. For a fact, DX has newly responded to most of the unhappy customers; there on Reseller Ratings. They are right there for you to read and consider. DealExtreme speaks for themselves. If you believe unhappy customers are the problem, you are a fool. It's right there in Black and White. Now which is it? Are only bad reports reported; as you say. Else, are so many good reports coming in; due suddenly to repentant DX? It can not be both. Use your brain. It is pure logic. This alone indicates that DX warnings best be observed. When someone spends more effort cheating than doing their job, we call that criminal. If you can read between the lines and the Internet noise; using your logical brain, you would note that real people are many times, getting bad products and then extremely poor service. It's like Russian roulette. Sure, if you let them abuse you, they might pat you on the back now and then. Not me. It's just disposable customers in a disposable world.