UPDATE March 4th So everything arrived here today. Took awhile but hey its here. AND PS The tracking information they gave me was never updated. So if it says its still in hongkong its probably a lot closer to you than you think.
After Deal extreme ships your order out it will take 2-4 days before its actually on the road because the company they use makes sure to check on everything before they send it out. it takes about a day to look over everything and should be on the next bus out in 2-3 days then you have the week-week and a half to wait until your shipment is on your door step or at your local postage shop waiting for you to pick it up.
FEB 22 UPDATE. They Shipped my order. Most of your orders should be shipped guys. They are now back to normal.
FEB 21st UPDATE
(fernando from DX)
This does mean they are going to start shipping the 22 and all of our orders should be shipped by the 25th I am going to place a small order today right now and see when that ships but most of you will know by then
Feb 20th UPDATE
After p1ngy letting us know his package was sent on the 17 I would like to know my order I placed/purchased the 7th is now in stage 2 So it may take 2 weeks (like p1ngpongs did) or it may actually take less than a day. I will keep you updated incase you are worried about your package and dealing with DX.
I call bull shit. I mean CMON
UPDATE (Feb 15, 2009) A) CSE tickets service time is returning normal 48 hours response on Monday. B) To thank all customers for the patience during this difficult time, in a week tickets (CSE) promised service time will further reduce from the previously promised 48 hours to 24 hours (mon-fri). This will make problem solving dramatically faster. C) Supply status is now normal. All overdue orders because of CNY stock interruption will be shipped within a few days (by Thursday, if not earlier). D) Everyone at DX will continue to work as hard as possible to make tickets answered and orders ship faster and faster.
***
1. We only took Jan 24, 2009 to Jan 30, 2009 off for the Chinese New Year Holiday.
2. Due to ongoing economics crisis, some factories' holiday became much longer this year compare to the last few years, which has been unexpected for DX and took us off guard. Usually most factories in China takes around 15 days to 20 days off for the holiday.
3. [Solved] Before the Chinese New Year, we already purchased large volume products in case products shortage during the holiday, but this wasn't able to fully compensate for the unexpected duration of factories' holidays. That's why there are still some products not available.
4. [Solved] We also accumulated many orders in the holiday. We are now up to speed on orders that we have in stock. As soon as factories are back to business orders will be shipped as quickly as we can package them.
During this special situation mentioned above, a longer time was taken to have orders processed.
If you don't want to wait for your order then you can cancel your order for a full refund via one of the following methods
• Go into your DX Account > click on the order number > click on Cancel Order
or
• Use this form http://services.dealextreme.com/forms/Chan...spx?type=Cancel
We will definitely process refund for you upon receiving your requests.
Please be assured that everyone at DealExtreme are now working diligently and in good faith to make shipping and CSE ticket answering as fast as we can. Your understanding is highly appreciated.
Yours sincerely,
Tiffany
DealExtreme Customer Service Manager
After Deal extreme ships your order out it will take 2-4 days before its actually on the road because the company they use makes sure to check on everything before they send it out. it takes about a day to look over everything and should be on the next bus out in 2-3 days then you have the week-week and a half to wait until your shipment is on your door step or at your local postage shop waiting for you to pick it up.
FEB 22 UPDATE. They Shipped my order. Most of your orders should be shipped guys. They are now back to normal.
FEB 21st UPDATE
(fernando from DX)
This does mean they are going to start shipping the 22 and all of our orders should be shipped by the 25th I am going to place a small order today right now and see when that ships but most of you will know by then
QUOTE said:
After p1ngy letting us know his package was sent on the 17 I would like to know my order I placed/purchased the 7th is now in stage 2 So it may take 2 weeks (like p1ngpongs did) or it may actually take less than a day. I will keep you updated incase you are worried about your package and dealing with DX.
UPDATE (Feb 15, 2009) A) CSE tickets service time is returning normal 48 hours response on Monday. B) To thank all customers for the patience during this difficult time, in a week tickets (CSE) promised service time will further reduce from the previously promised 48 hours to 24 hours (mon-fri). This will make problem solving dramatically faster. C) Supply status is now normal. All overdue orders because of CNY stock interruption will be shipped within a few days (by Thursday, if not earlier). D) Everyone at DX will continue to work as hard as possible to make tickets answered and orders ship faster and faster.
***
1. We only took Jan 24, 2009 to Jan 30, 2009 off for the Chinese New Year Holiday.
2. Due to ongoing economics crisis, some factories' holiday became much longer this year compare to the last few years, which has been unexpected for DX and took us off guard. Usually most factories in China takes around 15 days to 20 days off for the holiday.
3. [Solved] Before the Chinese New Year, we already purchased large volume products in case products shortage during the holiday, but this wasn't able to fully compensate for the unexpected duration of factories' holidays. That's why there are still some products not available.
4. [Solved] We also accumulated many orders in the holiday. We are now up to speed on orders that we have in stock. As soon as factories are back to business orders will be shipped as quickly as we can package them.
During this special situation mentioned above, a longer time was taken to have orders processed.
If you don't want to wait for your order then you can cancel your order for a full refund via one of the following methods
• Go into your DX Account > click on the order number > click on Cancel Order
or
• Use this form http://services.dealextreme.com/forms/Chan...spx?type=Cancel
We will definitely process refund for you upon receiving your requests.
Please be assured that everyone at DealExtreme are now working diligently and in good faith to make shipping and CSE ticket answering as fast as we can. Your understanding is highly appreciated.
Yours sincerely,
Tiffany
DealExtreme Customer Service Manager
