Bethesda support accidentally leaks customer information through Fallout 76 support tickets

Discussion in 'GBAtemp & Scene News' started by Chary, Dec 7, 2018.



    From the very moment the first gameplay details were given, Bethesda's Fallout 76 was a controversial game. In the weeks since the game's launch, many fans had voiced complaints over the $200 USD "Power Armor" edition of the game, which included a copy of Fallout 76, some trinkets, a Power Armor helmet, and a bag. Specifically stated to be a canvas bag, the item within the box had ended up being made of a cheaper material, nylon. Initially, Bethesda claimed that it was due to production costs that the bag's quality had been changed prior to release, though owners were not satisfied with that answer, with some even threatening a class action lawsuit against the company for false advertising. Finally, Bethesda gave in to demand, and began offering replacement bags, which required owners to submit a proof of purchase to Bethesda's support team, alongside their shipping information.

    However, this wasn't the end of the problem: certain users who had submitted a replacement support ticket could check their account to find data for hundreds of users. Customers could see private information of numerous others who had filed a support ticket, which included their name, address, and ticket number. Bethesda quickly resolved the issue, though Reddit users had already trawled through most of the data before the fix.

    :arrow: Source: The Issue
    :arrow: Source: Bethesda's Response
    Discussion (29 replies)
  1. Memoir

    Memoir Just a Memory

    Jun 24, 2007
    United States
    Somewhere, over there!
    "Accidentally"... At this point, they're intentionally screwing up.
  2. Zeldaplayer67

    Zeldaplayer67 (Secretly a Yo-Kai)

    Apr 1, 2018
    United States
    The Moon
    Let the lawsuits flow!
    Leafgreen26 and FateForWindows like this.
  3. gnmmarechal

    gnmmarechal GBAtemp Guru

    GBAtemp Patron
    gnmmarechal is a Patron of GBAtemp and is helping us stay independent!

    Our Patreon
    Jul 13, 2014
    Lol. Well done. Well fucking done.
  4. WhiteMaze

    WhiteMaze GBAtemp Advanced Fan

    GBAtemp Patron
    WhiteMaze is a Patron of GBAtemp and is helping us stay independent!

    Our Patreon
    Jun 16, 2013
    Fallout players go in Vaults to shelter themselves from deadly radiation.

    Bethesda goes in Vaults to shelter themselves from deadly angry radioactive customers due to a game that sucks ass, and multiple fuck ups in an incredibly short time span.
    Last edited by WhiteMaze, Dec 7, 2018
    snails1221 and FateForWindows like this.
  5. Dimensional

    Dimensional GBAtemp Advanced Fan

    Dec 7, 2008
    United States
    Well, at least users can now know just how many people will be involved in a potential Class Action, so Bethesda can't cover it up or downplay the actual amount. Of course no upstanding company would ever stoop so low as to hide the truth from their own customers and try to make claims for why they shouldn't have to pay big bucks for something they "didn't" do.
  6. linuxares

    linuxares I'm not a generous god!

    Aug 5, 2007
    For me it's just a trainwreck. Day after day it's something new... they need to close down the servers and refund all players, or do a reboot as Square did with Final Fantasy XIV.
  7. Viri

    Viri GBAtemp Addict

    Sep 13, 2009
    United States
    Does Bethesda have a hate boner for people who bought the 200 dollar collectors edition of Fallout 76 or something? lol
  8. CoolStarDood

    CoolStarDood Member

    Feb 8, 2018
    United States
    Everywhere and nowwhere at the same time o__0
    C A N V A S
  9. the_randomizer

    the_randomizer The Temp's official fox whisperer

    GBAtemp Patron
    the_randomizer is a Patron of GBAtemp and is helping us stay independent!

    Our Patreon
    Apr 29, 2011
    United States
    Dr. Wahwee's castle
    Boy they sure love diggin' themselves deeper, don't they?
  10. WiiU

    WiiU Lurking in the Shadows

    May 7, 2014
    Between worlds of Hyrule & Lorule
    Is it a bug or a feature?
  11. Bladexdsl

    Bladexdsl ZOMG my's over 9000!!!

    Nov 17, 2008
    lol this train wreck just keeps getting worse and worse. so glad i never bought it. i learnt my lesson from fallout 4
    Subtle Demise likes this.
  12. BiggieCheese

    BiggieCheese Member

    Oct 29, 2017
    United States
    After this and Fallout 76 being a total disaster, i’m guessing they’re going to hasten the proper reveal of The Elder Scrolls VI to try and make all this go away.
    Hope this triggers a lawsuit or gets the EU on their backs due to GDPR violations, though. This kind of incompetence cannot go unpunished.
  13. KingVamp

    KingVamp Haaah-hahahaha!

    Sep 13, 2009
    United States
    Because rushing out a game, is working out so well for them so far.
    Peloisan likes this.
  14. Snugglevixen
    This message by Snugglevixen has been removed from public view by porkiewpyne, Dec 7, 2018, Reason: Not an imageboard.
    Dec 7, 2018
  15. eyeliner

    eyeliner Has an itch needing to be scratched.

    Feb 17, 2006
    You all need a chill pill. Now people know where others live, so they can meet. Bethesda can just very well be a catalyst of many relationships.
    Game is meta. 10/10 will meet again.
    WhiteMaze, CallmeBerto and DarthDub like this.
  16. VartioArtel

    VartioArtel Advanced Member

    Oct 3, 2012
    United States
    I wonder if a gaming company could be sued and shutdown for "Gross Negligence". I don't think ANY company could stay open selling Vacuums with severe design flaws that while it can work, it does so with multiple issues. And let's not get into this credit debacle.

    There's gotta be a line in the sand to make gaming companies give a fuck about quality, and I'm praying it's drawn SOON.
  17. Saiyan Lusitano

    Saiyan Lusitano GBAtemp Guru

    Oct 29, 2015
    What an embarrassingly incompetent company who have the balls to charge $60 for a broken, shitty game.

    — Posts automatically merged - Please don't double post! —

    EU has more "interesting" matters of their own that they want to push on Western countries than a game company. This is happening on December 10 and 11.
    Subtle Demise likes this.
  18. _v3

    _v3 GBAtemp Advanced Fan

    Oct 12, 2013
    Bethesda : Trainwreck 101 The Movie
    Bladexdsl likes this.
  19. radicalwookie

    radicalwookie GBAtemp Fan

    Sep 15, 2018
    United States
    Jeez when will this dumpster fire end?
  20. lolboy

    lolboy GBAtemp Advanced Fan

    Jul 16, 2009
    Bethesda health:

    Before Fallout 76: 70%
    After Fallout 76: 30%
    After collectors edition scam: 10%
    Now: “Finish him”