So..My family credit card was hacked as of last month. This alarmed my bank and they decided to execute multiple charge-backs on several items I've purchased for the past 6 months...without asking me first. They even did charge-backs on my recently purchased 3DS games. Nintendo had to refund me back my money. I for some odd reason can still play them though. BUT. I can't access my Club.nintendo account, because they deactivated it. I was also banned from the eshop. This leaves me without being able to digitally download games to my 3DS, if not at all. Also I cant update smash bros without it. Sooo no online mode, or new features...yay.. I even called "Nintendo's professional support team" over the phone because for some reason, helping me over the internet just wouldn't work. The lady over the phone was very uncaring. She kept talking to her friends, taking a long time to respond, and didn't help me at all. I really don't wanna call back. I'm very unsatisfied... They think I'm trying to claim false charges. So, I'm pretty hurt right now. I won my 3DS in a giveaway..the first thing I've ever won in my life..and now it feels completely wrong. I downloaded over 35 games onto it, and Nintendo just slaps me in the face like that. Does anybody know how I can get them to un-ban me? Or at least get rid of the dumb "005-5964" Error code? Thanks! (EDIT: I have called them twice, but they still said no, i'm afraid. I looked up if I can change my ID but I'd have to lose all of my games, which I cant re-download. I figure that since, I'm pretty sure they'll remove the games anyway soon, I should just go through with it...Any opinions? Also thank you all for your feedback!