As a final note on this whole debacle, I got my refund from Divineo today. Last Friday, I threatened them with a Visa charge-back if they would not give me a proper update on when I would receive this product. When they did not respond, I started the charge-back investigation on Monday. I made it very clear to Divineo that I would not be waiting 2 weeks for a refund, and that they were to refund me immediately if they wished to avoid an investigation. No surprises they refunded me promptly.
I was out about $5-6 CAD due to money conversion (all CC companies buy and sell foreign currency at rates that benefit them, of course), but upon talking to VISA, they've indicated that they will refund me all the difference.
So for those still waiting, STOP WAITING. Push Divineo for a FULL refund, and threaten to start an investigation if they won't (back it up by doing just that, if push comes to shove). Your CC company is there to help from fraudsters, so use them - it's why you use a CC! When talking to your CC company, quote others as having had the same problems with them. Don't lie about the circumstances, because if an investigation does happen, you'll have to send them emails etc. Hopefully, your CC company will raise their fees after all this. If not, at least others wont fall for their bullshit.
J