Honestly I agree it was. But as for the question, I have tried to contact the store (should have added this) but they have never replied, and it's been 2 days. The reason I asked here is because I thought maybe others here have had this problem before. Sorry about the second post btw, after...
I finally modeled and 3d printed the new HDD cages I need in order to build my 2nd NAS. Original ones don't fit the mounting holes on the hdds I'm using. Been sitting on this project for over 2 years smfh
Also another 70TB going in the front mount drive bays of this server. 182tb raw, going to probably use a zfs RAID-Z3 for 3 parity disks, so 140TB usable
I could claw back 14tb by only doing 2 parity disks but I feel like with 13 disks in the RAID I'd be kind of pushing my luck on rebuild time if I encounter a disk failure