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Has it come yet?:P Last time for me took 2 years...
They answered on the 26th.
They couldn't help though.
I was trying to have them change my account's country from England to Hungary (this was around the time they set up servers in Hungary), but that's apparently impossible.
For me it was trying to resolve an issue with the eshop. Contacted the Europe support (UK), they took 2 years, then told me to ask the Greek branch that had just opened up, so I try to contact that branch and they hadn't even finished setting up their website! I was like "seriously dude?":/