Hardware Xbox one X E102/101/106 errors

samoth84 · Mar 1, 2020

Hi all.

Been having some issues with my Xbox One X since a couple of days ago. It started with the "Installation stopped" error and then after a reboot and I am met with the E102 error. The factory reset did nothing so I finally found out how to update the system via the offline method. That didn't work most of the time but somehow it finally took at one point. The joy was short lived as the "installation stopped" came right back and after a reboot I am back at the E102 error in the troubleshoot menu.

Then I decided to go the route of checking if the hard drive had any issues by taking it out of the Xbox and running a surface scan with HD Tune Pro. No issues showed up so I decided to to a completely new install of everything via the method shown in the pinned tutorial up the top of this page. After a couple of tries I got it to install the offline update but once again I am met with the "installation stopped" error. I noticed it seemed to happen when the system was updating the Store App. That might just have been a coincidence but I figured I would mention it.

So what issue am I running into here? The HDD seems to be fine. I saw some people on reddit talk about faulty capacitors. Could that be the issue?

Any help is very appreciated.

teamlocust · Mar 1, 2020

Send console to ms

Zonark · Mar 1, 2020

Sounds like the hard drive is going. You happen to be under warranty? Did you power down during a system update? Power failure or something as such?

samoth84 · Mar 2, 2020

Zonark said:
Sounds like the hard drive is going. You happen to be under warranty? Did you power down during a system update? Power failure or something as such?

As stated I already took it out and tested it. Doesn't seem to have any issues but I could try to replace it and see I suppose.

Zonark · Mar 2, 2020

I’d probably format it and erase it personally

tai1976 · Mar 3, 2020

If your system is under some kind of warranty use that first.
If it's not and you want to take matters into your own hands I would suggest the following.

You're hard drive is fine. I've seen this issue many times before. This is a heating issue affecting the HDD's performance and is particularly an issue with Xbox One X systems that were manufactured late 2017 - early 2018.

What I do to fix this for customers is change the system Thermal Paste to Arctic Silver 5 and more importantly upgrade to an SSD drive. This can be a 500GB, 1TB, or 2TB SSD drive. SSD drives produce next to no heat and are not as affected by heat. I would stop here and see if this resolves your issue.
https://gbatemp.net/threads/xbox-on...-size-drive-that-works-on-any-console.496212/

I did have one customer who was still having issues. Turns out that system was in the Xbox insider program and received way more updates than normal but I replaced the capacitors you had mentioned closest to the SATA connectors and so far so good per xb000x's suggestion. This should be a last resort though.

AnthonyDisla · Apr 28, 2020

Hey how are you! I followed the steps in your videos for fixing and replacing a harddrive. Replaced mine in my Xbox one x. Worked perfectly fine for about a week then I began getting the E101 errors codes. Tried to use the usb offline update but the update doesn’t even begin to download. Any suggestions?

lpoolm · May 29, 2020

Did the op sort this?
I have the same issue. installed a new 500gb ssd and this seems to be fine, checked the drive that came out and formatted, no errors seems good. Tried to reinstall and it stops the install again with the same errors.
Very strange, the ssd works no issues the original hdd will not work?

ploggy · Nov 10, 2020

I have the exact same issue as OP, I tried replacing the HDD (using the Xbox HDD Script) with a new one, then installing the OSU from USB which works but the problem comes back soon after.
I got my Xbox second hand so I'm not sure if it was in the Insider Programme, but since I managed to initially get it to boot by changing the HDD I'm guessing it wasn't.?
To me it seems the issue happens when I stress the HDD, like if I attempt to install a Game to the HDD I get the "Installation Paused" message then when I restart the Xbox I get Error Message.
I'll have to give replacing the Thermal Paste a shot, getting a SSD HDD is out of the question for now.
It sucks, it seems this is a known issue with xbox One X's

xb000x · Jan 21, 2021

The true main cause hardware fault is the overheating of the South Bridge DATA-processor, because ms_scam using a FAKE thermal pad:
https://gbatemp.net/threads/xbox-on...rive-that-works-on-any-console.496212/page-31

Hardware Xbox one X E102/101/106 errors

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