Following the controversy of Shenmue III becoming an Epic exclusive, backers can now get refunds

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During E3 2019, it had been quietly revealed that Shenmue III would be headed to the Epic Games Store for PC, as an exclusive. This contrasted with what had been initially promised to Kickstarter backers--a Steam key--which resulted in controversy and confusion as to how things would play out for those who paid for the game and requested a digital PC copy. When it was announced that backers would be unable to request a refund, things became even more contentious. Aiming to calm the masses, a message from the Shenmue III development team noted that the Ys Net and Deep Silver would be looking into how best to work the situation out. Now, after a few weeks, it appears that the team has come up with a solution.

Those who backed the game get one of four options:
  • a. PC Physical: Package (Disc) + EGS Key
  • b. PC Digital: EGS Key
  • c. PS4 Physical: Package (Disc)
  • d. PS4 Digital: PSN Voucher Code
For those that choose the PC option, you'll get a copy of the game on the Epic Game Store, but you'll also receive a Steam key as well, which will arrive exactly one year post-launch. Backers can also switch their platform to PS4, if they no longer wish to have the game on PC.

Most importantly, refunds will now be allowed, if none of the above choices suit you.

:arrow: Source
 

Pipistrele

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A few loud valve fanboys.

--------------------- MERGED ---------------------------



Its only a few, but people just cant put that into perspective. They see something online and they think its happening everywhere all the time.
There were enough to result in one of the most downvoted trailers of E3, get a lot of coverage from press, attract an official response, and get developers to cave in and offer refunds. Either backlash was legitimate, or those "few loud valve fanboys" really know what they're doing :D
 

kevin corms

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There were enough to result in one of the most downvoted trailers of E3, get a lot of coverage from press, attract an official response, and get developers to cave in and offer refunds. Either backlash was legitimate, or those "few loud valve fanboys" really know what they're doing :D
Its quite common these days for a small group of people to be heard as if they are the majority. Once that small group gets their word out and a few media outlets cover it, the sheep just follow.
 
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FAST6191

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Better optimization, dedicated community forums, well-implemented GUI, stuff like direct streaming or Linux compatibility tool out of the box, better tech support, and ability to refund your game on the spot if it doesn't run on your machine for some reason. I'm not even going into basic stuff like achievements, or ability to buy multiple games at once. I respect opinions and tastes, but Epic Games Store is so objectively undercooked and bare-boned in comparison at the moment that it's not even a contest - and for some people, having undercooked, inferior frontend is a dealbreaker.
In this instance is Epic not offering assistance with the game?
I try not to farm my support out to third parties here and forums are trivial to install and run.
Does it matter when you press start - game name/company name - game?
The linux stuff is a different matter and streaming is an OS level thing.
Tech support for the games themselves or just for Steam?
Does that apply in the case of a crowdfunded game?
 

kevin corms

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Was a long time since I heard anything about Epics roadmap regarding features.
Their focus atm still seems to be getting more exclusives.
It hasnt been long since Ive heard of it, and its not like features just magically appear... it has to be worked on and tested. I think their store is functional enough to exist for now, but I expect more features in the long term.
 
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KingVamp

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I'm sure some people are just mad that they are being forced to use yet another launcher, let alone if it is inferior or not.

Its quite common these days for a small group of people to be heard as if they are the majority. Once that small group gets their word out and a few media outlets cover it, the sheep just follow.
How can you tell if this is the case? How can you tell the difference and, in this case, why does it matter how many people are mad about this?
 
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Glyptofane

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Anyone else sick of people crying about the Epic Store? Guess what the solution is, install it and quit crying. Problems solved. Do these people buy EVERYTHING they own and have EVER owned from the exact same single store? So you have to buy your PC games from more than one place now. Big deal. Get over it.
I've already missed out on too many free games to just cave now.
 

Darksabre72

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FANDROID_SWIMBOIS

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Still not sure why people are upset (it is not like a Linux build was promised and suddenly not delivered), much less deserving of refunds.
Disagreed with your ideals! :mthr: When are you gonna realize that there is other opinions than yours? :rofl2::tpi: I don't know how many game launcher tropics I've seen you post where you've had kep'd spreading, belief of all launcher terrible and shouldnt exist, but how many frickn controverts is it gonna be for you to undrestand that there are people who care about the? :nayps3:
 

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Steam takes a bigger cut than Epic from game sales. In the end it doesn't even matter where the game is sold as long as it's good it will sell.
How does that mean "they've gotten greedy"? They've always used the industry split, which again, is the same for consoles and retail.
 

Armadillo

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How does that mean "they've gotten greedy"? They've always used the industry split, which again, is the same for consoles and retail.

Because that's the narrative that Sweeny has been pushing and so has the gaming media.

Always big bad greedy Valve and their standard 30% and our saviours Epic, with their 12% and "competition".

Always ignore that it's not about %, it's about not being on Steam and % cut is just a stick to beat Steam with. Look at Metro, look at Outer Worlds, both coming to Windows/Xbox store, same cut as Steam, no outrage from Tim Sweeny or the media for that.

Also always forget that because of Epics 12% there is a payment processor fee for certain payment methods, a fee that other stores don't have. Media forget to mention that as well, either that or just don't care because it mostly affects regions that aren't the USA or Western Europe.
 
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Shadowfied

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Because that's the narrative that Sweeny has been pushing and so has the gaming media.

Always big bad greedy Valve and their standard 30% and our saviours Epic, with their 12% and "competition".

Always ignore that it's not about %, it's about not being on Steam and % cut is just a stick to beat Steam with. Look at Metro, look at Outer Worlds, both coming to Windows/Xbox store, same cut as Steam, no outrage from Tim Sweeny or the Media for that.

Also always forget that because of Epics 12% there is a payment processor fee for certain payment methods, a fee that other stores don't have. Media forget to mention that as well, either that or just don't care because it mostly affects regions that are the USA or Western Europe.
Well said. It's funny how naive people are to think a company like Epic are doing this FOR THE USERS in the end. Or even for the developers. Not to mention the naivety of developers and publishers who can't look past their own dick and think the instant cash bag is worth more than their brand, their fanbase and just having a healthy community.
 

FAST6191

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Disagreed with your ideals! :mthr: When are you gonna realize that there is other opinions than yours? :rofl2::tpi: I don't know how many game launcher tropics I've seen you post where you've had kep'd spreading, belief of all launcher terrible and shouldnt exist, but how many frickn controverts is it gonna be for you to undrestand that there are people who care about the? :nayps3:

Not sure where you are coming from there. I am quite aware that there are people with different opinions than my own, such a thing being the nature of discussion/debate which I have been doing for a while now.
I never said all launchers are terrible and should not exist. I was happy prior to their invention, or perhaps Steam's ascension, but if someone is going to give me the same abilities as I have with physical games (that being easy resale and consequently no surprise cutoff in the future) then I am quite OK for such things to exist. I am similarly aware of people harbouring a concern about one launcher or another (the topics you have seen me in I was presumably posting in and can also state I have not yet suffered amnesia), however, as stated in the post you quoted, I am at a loss why emotions are so strong here and seeking reasons (preferably ones that hold water) as to why.


Not to mention the naivety of developers and publishers who can't look past their own dick and think the instant cash bag is worth more than their brand, their fanbase and just having a healthy community.
Is that an Epic problem or a creative industry wide problem, games possibly being more prone than some other things? That said other than snubbing the linux and osx peeps at present how does being on epic launcher prevent a healthy community, disrupt the fanbase or diminish their brand (give or take less visibility to casual browsers)?
 
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Armadillo

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, I am at a loss why emotions are so strong here and seeking reasons (preferably ones that hold water) as to why.

And people give you reasons. Topic after topic on Epic, here you are "just asking questions" and everytime the result is the same, people give you reasons and you handwave the reasons because they don't matter to you, are a minor issue or you can bodge the same sort of functions together with other software.

Even now, it's reasons "that hold water". So when people come back to you, it'll be back to dismissing everything as not a big deal.

Then the next topic will come along, we will have the same song and dance and you will be "just asking questions" again and confused as to why people are annoyed.
 

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