The type of people you describe usually don't last too long. They either get called out or ignored and eventually leave or end up changing their ways. Moderation is lax, yes, but I think that's a good thing. Unless you want this place to become another resetera or gamefaqs. I know I don't.The crucial difference is knowledge generation/sharing versus service arrangements. People in here dont want to learn anything, they want their problems to be fixed - and dont care what it takes.
If they are ignored the first time, because they havent shown any chops or even preliminary understanding of the matter they repost their query three times in different threads. Stuff like this is not moderated.
If they dont get any traction in the corresponding thread, they post their own mainline thread version, of "help me personally - I'm so confused, lol". Usually with a nonsensical title, so the thread cant even coincidentally help another person who finds it.
The Choixdujournx software thread is currently abused for "should I update or not, and to which version, and how" baselevel support.
The Switch emulation forum is frequently overrun by people reading "softwareprojects" in the title and thinking that every softwareissue they've ever experienced in their life would fit in there.
None of the just mentioned issues are issues of "information distribution" - every single one is expecting personalized support, from the baselevel up.
Information is free - support is not. As simple as that. If someone has a hard time understanding a somewhat new concept - I'd be the first one out of the box trying to assist him or her in their effort - if the 500th voice tries to trick people into assisting them in correctly updating to "most recent version" easily. Thats something different.
You see it in the posting frequencies of support requests on these forums, the target is not any longer, that people should have access to information (use search), the target is to serve every one with a service wish and a smartphone.
(More people being able to "participate", more traffic, more ad revenues.)
Because high quality service for free, doesnst scale (its the same ten people...) you are forced to choose between "do you let the overal information quality suffer by also having some wrong solutions, and made up memes circulate" or do you try to educate a generation of users that "visit this forum, there is where you get helped", isnt a concept that is economically supposed to be provided by forums at all.
No one gets paid, they are abusing the system. If their insisence on getting "personal support services longtime" doesnt stop, actual information quality suffers. Communities (some of which I have co managed in the past) are destroyed this way.
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I initially mounted this as a distributed campaign, to at least get the Switch Homebrew forum to a point, where people could visit to read release postings, changelogs and converse with developers again -- without being interrupted by "fix my thing" solicitations five times a day.
I was under no illusion to be able to "fix" the rest of the forum.
A community never is and never was a place, where you get all this great free help, without being able to provide anything on your own. They only became that, once corporations started to popularize the concept of a "service community" ("this is where you get helped") which is an oxymoron. (People hunting for points to get a jpeg of a participation medal, as the underlying economy?)
People growing up on facebook never quite realized that, because to them, what ever they did, had no consequences - everything just scrolled away after a while -
Facebook never was about search or information distribution. It was about 800 "nice to meet you" on the street encounters a day. And wishing four people a day happy birthdays.
Thats was originally the "asocial" aspect in the titled of the thread.)
Again, I have to point out that the help provided is entirely voluntary, and only an insane person would try to charge for any of the advice given here.