modmyswitch.co.uk SX Pro paid, order cancelled scam

louij2 · Sep 15, 2018

Hi

I just purchased an SX Pro off modmyswitch.co.uk who was on the vendor list on Team Xeucter website, however on my account page it says that my order has been cancelled, even though I went through all the wordpay prompts and paid for the item. I have received a confirmation from worldpay saying I have paid and the money has come out of my account. Has anyone else had any issues like this? I have tried calling and emailing the vendor, however have not had any response yet.

Any help greatly appreciated, was wary of paying without PayPal protection but seems like this wasn't and option. Hope I haven't been scammed
:switch:

VegaNovus · Sep 15, 2018

Wrong forum.

andyhappypants · Sep 15, 2018

Contact your bank, They will return the money and force the cancellation of the payment.

Canna · Sep 15, 2018

VegaNovus said:
Wrong forum.

How rude,its regarding switch 3rd party tools.,and is a question...

If you contact modmyswitch.co.uk do you get a response ? maybe they have or are out of stock and have cancelled your order..But as they have not refunded you yet, i suggest you speak to your bank and cancel the order,
tell them they taken money from your account and were not authorised to do so. i would not mention what it is you was buying, play dumb...
But for team xecuter to recommend them as a reseller , please contact team xecuter also and warn them of modmyswitch.co.uk taking money and not sending goods.

But to be honest guy, Its the weekend here they maybe not at work wait till monday and contact them..

louij2 · Sep 15, 2018

Canna said:
How rude,its regarding switch 3rd party tools.,and is a question...

If you contact modmyswitch.co.uk do you get a response ? maybe they have or are out of stock and have cancelled your order..But as they have not refunded you yet, i suggest you speak to your bank and cancel the order,
tell them they taken money from your account and were not authorised to do so. i would not mention what it is you was buying, play dumb...
But for team xecuter to recommend them as a reseller , please contact team xecuter also and warn them of modmyswitch.co.uk taking money and not sending goods.

But to be honest guy, Its the weekend here they maybe not at work wait till monday and contact them..

Yeah I thought probably cos of the weekend, going to try give them a call on Monday, I haven't had a reply to the emails I sent yet. Most likely just misscommunications of their payment method.

louij2 · Sep 16, 2018

Says on my account page processing now instead of cancelled, initially it said pay now.

Mark2333 · Sep 19, 2018

louij2 said:
Says on my account page processing now instead of cancelled, initially it said pay now.

You can dispute the order no matter you use the CC or Paypal.

louij2 · Sep 19, 2018

Mark2333 said:
You can dispute the order no matter you use the CC or Paypal.

Hi when I went to pay there was no more option for PayPal, even when checking back now I see no PayPal, so I paid with debit assuming it would be okay because its an official reseller. Also noticed on their website that they have 20 in stock.

Mark2333 · Sep 19, 2018

Try to e-mail to them?

louij2 · Sep 19, 2018

Mark2333 said:
Try to e-mail to them?

Emailed 3 times no response. Called 3 times no response.

comput3rus3r · Sep 19, 2018

you forget that you're probably buying from a 1 man operation. The guy probably has a full time job and sells carts on the side. So you need to give it at least 1 week before you start emailing and calling.

louij2 · Sep 19, 2018

comput3rus3r said:
you forget that you're probably buying from a 1 man operation. The guy probably has a full time job and sells carts on the side. So you need to give it at least 1 week before you start emailing and calling.

Bro I totally understand this, however he says on the website it will ship in 2 working days? The reason I opened this thread was because it said order cancelled when I had paid for it

Myshkin · Sep 19, 2018

i've used them with no problems, maybe just give it a little while for them to reply before assuming the worst.

louij2 · Sep 19, 2018

Myshkin said:
i've used them with no problems, maybe just give it a little while for them to reply before assuming the worst.

Can wait, just needed that reassurance as first time not paying with PayPal in a long time.

gingertips · Sep 19, 2018

Same here. No response to emails. Took money. promises 2 day shipped. Still shows 20 in stock and my order shows processing. Would avoid.

Canna · Sep 19, 2018

gingertips said:
Same here. No response to emails. Took money. promises 2 day shipped. Still shows 20 in stock and my order shows processing. Would avoid.

PROCESSING

GeekOfTheWeek · Sep 22, 2018

Has anyone had any further contact from this site? I ordered one off them last Saturday and have heard nothing since. Sent 3 emails so far and no reply

Nial · Sep 22, 2018

Not had any contact from anyone of this site ordered a week ago glad in not the only one not going through this (sucks to be us)

They also updated the site recently too

louij2 · Sep 23, 2018

My mate thinks it's probably coming from China and they lie about the stock

gingertips · Sep 23, 2018

still no update here. So I will be contacting bank tomorrow to get a chargeback issued. Would definitely avoid - they still are showing they have items in stock. Not looking promising.

Have also contacted team xecuter website - theres a contact us link on their website - so that they are aware.

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