SX Pro Dongle Defective - NO LED - DOA 1st batch from MCD

urherenow · Jul 2, 2018

well, I thought it was pre-activated as well, but that's a flat out lie. My kit, however, is working perfectly from MCD. I plugged it into my PC with the included usb cable and the led turned green in a second or two. I don't have backups, so I didn't try the actual sx os until today, and it saved the file to my sd and told me to go online to activate it. It did activate though.

Swan1360 · Jul 2, 2018

My pro works perfect from modchipdirect only complaint would be the packaging was only in a bag unlike tax showed in the video

firestorm2yk · Jul 2, 2018

Welfare said:
It does make the high pitch noise everybody talks about but the key point is there was no LED indicator at any time since I received it. I successfully sent the payload via USB from my PC but obviously then don't have the hardware license.

That's interesting - sounds like capacitor whine which is typically a sign of faulty capacitors. I will wait for mine and see what happens. I wonder if replacing the caps with solid state caps would work better...

ModChipsDirect · Jul 2, 2018

Joe88 said:
MCD was supposed to be a trusted site, but after all the nonsense they pulled with the sx, not anymore.

What nonsense is that exactly?
People where going crazy because we took a couple of days to pack orders. My fault for telling everyone the day it arrived.

OP you emailed us and blamed us for shipping you a defective device like we did it on purpose.
We are happy to replace anything faulty, but we don't know proper trouble shooting steps yet because we shipped every single one of our devices and even got some people in batch 2 into batch 1. Which is why I told you to email TX to see if they can help you out with tech support.

markehmus · Jul 2, 2018

ModcChipsDirect just sounds like a rename of ModChipCentral
service and product there was not great ... after all these complaint threads i am glad i avoided purchase and will continue. thanks for the posts

magico29 · Jul 2, 2018

markehmus said:
ModcChipsDirect just sounds like a rename of ModChipCentral
service and product there was not great ... after all these complaint threads i am glad i avoided purchase and will continue. thanks for the posts

you got it baby, stay away from them.

Deleted-351540 · Jul 2, 2018

Swan1360 said:
My pro works perfect from modchipdirect only complaint would be the packaging was only in a bag unlike tax showed in the video

That was done because they were afraid US customs would sieze their shipment based on the TX logo. It has happened to them with other modchips, so to avoid that I'm pretty certain they requested TX send everything without packaging.

They probably got 100-150 dongles/jigs stuffed into a plain shipping box and had to repackage everything themselves.

As far as MCD being a shady crew... They lost a few points for being very silent during their pre-orders but they eventually did come through and start shipping them out. I'd still call them trustworthy. They've yet to screw me over on anything I've ordered from them. (Pretty close to 30-35 modchips/ODDE's/flashcards)

magico29 · Jul 2, 2018

bobdamnit said:
That was done because they were afraid US customs would sieze their shipment based on the TX logo. It has happened to them with other modchips, so to avoid that I'm pretty certain they requested TX send everything without packaging.

They probably got 100-150 dongles/jigs stuffed into a plain shipping box and had to repackage everything themselves.

As far as MCD being a shady crew... They lost a few points for being very silent during their pre-orders but they eventually did come through and start shipping them out. I'd still call them trustworthy. They've yet to screw me over on anything I've ordered from them. (Pretty close to 30-35 modchips/ODDE's/flashcards)

i dont think so baby,your case is 1 in 100 so you better do not count on them.

Deleted-351540 · Jul 2, 2018

magico29 said:
i dont think so baby,your case is 1 in 100 so you better do not count on them.

No, there's a whole thread of happy first batchers in the "Online marketplace" subforum to backup my claim.

magico29 · Jul 2, 2018

bobdamnit said:
No, there's a whole thread of happy first batchers in the "Online marketplace" subforum to backup my claim.

ummmm i trust you baby.

Welfare · Jul 2, 2018

ModChipsDirect said:
What nonsense is that exactly?
People where going crazy because we took a couple of days to pack orders. My fault for telling everyone the day it arrived.

OP you emailed us and blamed us for shipping you a defective device like we did it on purpose.
We are happy to replace anything faulty, but we don't know proper trouble shooting steps yet because we shipped every single one of our devices and even got some people in batch 2 into batch 1. Which is why I told you to email TX to see if they can help you out with tech support.

The combination of receiving a defective unit and slow turn around time by MCD is the reason for contacting you guys directly first. TX won't be able to do anything so it seems like a useless step. I purchased the unit from you, it doesn't work, and I asked for a replacement. Didn't mean to imply you guys somehow sabotaged the product, but it's been an unpleasant experience thus far.

shawnchalfant · Jul 2, 2018

I’ve used them for years. Zero issues. I ordered the SX license first, but then decided to get the Pro and my first choice was MCD. Paid for the license from them and now I’m waiting on the 3rd batch to ship. I’ll post back when I get mine.

ModChipsDirect · Jul 2, 2018

bobdamnit said:
As far as MCD being a shady crew... They lost a few points for being very silent during their pre-orders but they eventually did come through and start shipping them out. I'd still call them trustworthy. They've yet to screw me over on anything I've ordered from them. (Pretty close to 30-35 modchips/ODDE's/flashcards)

To be fair we have answered every single email within 24 hours, including weekends for the last month
We where never silent, just took a couple of days longer to pack orders than we thought, so our estimates where off. Also packge got stuck in China for 3 days so also delayed that way.

There are a very small amount of customers that have it out for us, which is fine. We cancelled a couple of orders in the first batch from super rude problem customers. I guess this is the backlash from that.

If anyone is looking to get their pitchforks out look out for facts, instead of something some random guy said on some forum.

magico29 · Jul 2, 2018

Welfare said:
The combination of receiving a defective unit and slow turn around time by MCD is the reason for contacting you guys directly first. TX won't be able to do anything so it seems like a useless step. I purchased the unit from you, it doesn't work, and I asked for a replacement. Didn't mean to imply you guys somehow sabotaged the product, but it's been an unpleasant experience thus far.

TX tech support?bull shit and you suppose to send a replacement unit .

Deleted-351540 · Jul 2, 2018

ModChipsDirect said:
To be fair we have answered every single email within 24 hours, including weekends for the last month
We where never silent, just took a couple of days longer to pack orders than we thought, so our estimates where off. Also packge got stuck in China for 3 days so also delayed that way.

There are a very small amount of customers that have it out for us, which is fine. We cancelled a couple of orders in the first batch from super rude problem customers. I guess this is the backlash from that.

If anyone is looking to get their pitchforks out look out for facts, instead of something some random guy said on some forum.

Hey, I have no problem with you guys. I ordered a product and my product came. I'm a happy guy! I also recommend you guys to everyone looking for modchips. You've been nothing but top notch in my book.

I didn't even email you guys. I figured you had your hands full enough, better to let you do your thing so I can get my product quicker.

PS: thanks for doing what you do! Without you guys, I wouldn't have my many flashcards, modchips, or SX Pro. So kudos!

ModChipsDirect · Jul 2, 2018

Welfare said:
The combination of receiving a defective unit and slow turn around time by MCD is the reason for contacting you guys directly first. TX won't be able to do anything so it seems like a useless step. I purchased the unit from you, it doesn't work, and I asked for a replacement. Didn't mean to imply you guys somehow sabotaged the product, but it's been an unpleasant experience thus far.

We have 0 units here atm.
We will have more by the end of the week, so there is plenty of time to talk with TX to see if they can help you before its it deemed faulty.
I know its frustrating. It will happen to more people, its a physical product out of China. It is 100% for them to all be perfect.
I will say though that in the past TeamX have easily had the lowest fail rates of any company we have ever dealt with.

Welfare · Jul 2, 2018

ModChipsDirect said:
We have 0 units here atm.
We will have more by the end of the week, so there is plenty of time to talk with TX to see if they can help you before its it deemed faulty.
I know its frustrating. It will happen to more people, its a physical product out of China. It is 100% for them to all be perfect.
I will say though that in the past TeamX have easily had the lowest fail rates of any company we have ever dealt with.

Okay I do appreciate the timely communication from you guys. I've reached out to TX via email and will wait for a response maybe they have a method to share.. I'll be sure to forward the response as instructed.

urherenow · Jul 2, 2018

Welfare said:
Okay I do appreciate the timely communication from you guys. I've reached out to TX via email and will wait for a response maybe they have a method to share.. I'll be sure to forward the response as instructed.

have you tried plugging it in to your PC with the microUSB cable? Does the computer make the noise it usually does when you attach new hardware? Does it say something about adding a COM port?

Welfare · Jul 2, 2018

urherenow said:
have you tried plugging it in to your PC with the microUSB cable? Does the computer make the noise it usually does when you attach new hardware? Does it say something about adding a COM port?

Yes I can connect it via micro USB and detected via Windows serial port. It stays connected for a few minutes, gets hot, then disconnects. I wanted to try to do some diagnostics myself but couldn't get any software to connect.

slaphappygamer · Jul 2, 2018

nesadi said:
You're kidding, right? You must be American if you think it's okay for the retailer to fuck over their customers when the product *they* sold them turn out to be defective. In countries that have actual consumer protection laws, retailers are obligated to refund or replace any defective product that they sell, regardless of whether they're the actual manufacturer.

Supply is low, I’m sure. How can they replace with stock already desgniated for other needy customer? Now the next person waits longer?

Twisted_sins · Jul 2, 2018

Skylinedeadline said:
I haven't bought a pro yet but I thought modchipdirect was supposed to be a trusted site or something like that? Are they known to be shady or iffy?

Mcd is mostly a good reseller, but I have had my issues with them in the past with defective stuffs and tried that bs on me. I had to dispute my payment before they actually decided to help me. Even after that I still buy from them problem free

God I wish modchips.ca didn't get shutdown. It was one of the best places to go.

SX Pro Dongle Defective - NO LED - DOA 1st batch from MCD

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