Anyone receive anything from SwitchSX .com ?
- Thread starter karloz25
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People are right that they don't ship based on order number. I just saw an order number of 1,200 get their order shipped out. That's really high up, pretty much someone who ordered late.
Also it seems like not everyone will get the same kind of luck, it seems to be completely random when you'll get yours so the wait time is not the same for everyone. Some people waited 30 days, some waited 20. There's no consistent pattern. My advice is to just suck it up and wait since it will eventually get to you, even if it was a bit unfair that someone got theirs before yours. I don't see any other way to receive such a product, its as good as trying to buy something in a long line while waiting in the hot sun, but you have to bare with it.
Also it seems like not everyone will get the same kind of luck, it seems to be completely random when you'll get yours so the wait time is not the same for everyone. Some people waited 30 days, some waited 20. There's no consistent pattern. My advice is to just suck it up and wait since it will eventually get to you, even if it was a bit unfair that someone got theirs before yours. I don't see any other way to receive such a product, its as good as trying to buy something in a long line while waiting in the hot sun, but you have to bare with it.
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Think about it this way:
You go to a restaurant. You place your order. The server takes your money and says it'll be out in 15 minutes. Meanwhile, 10 other people come in, place their orders, and pay. 15 minutes go by, and you don't have your food yet, so you wait a reasonable 10 more minutes, then ask what the hold up is. The person doesn't even acknowledge your question and proceeds to serve the other people who arrived after you. You wait patiently a few more minutes before asking the server again, what's the status of the order you paid for. They turn around and walk away without saying a word. Meanwhile, the other customers who ordered and paid after you are already leaving because they received what they paid for while you're still waiting around without any idea what the status of your order is.
In that situation, what would you do? How would you feel?
I'm pretty confident you wouldn't be saying "Oh, they obviously are overwhelmed by the volume of orders so I think it's perfectly fine to outright ignore me"
Remember, this is a business. Do not think of a business as a person. How many orders there are or how many employees they have does not concern you as a consumer in any way, shape, or form.
All that should concern you is if they fulfill the promise they made at the time money exchanged hands in a timely manner, or notify you if they cannot fulfill it in a timely manner.
I cannot for the life of me understand why people are attempting to make excuses for these companies.
Last edited by Marcsoup,
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Okay you prove a point. My order is order #419. People did say their order number was lower than mine but the following question needs to be answered since this is completely different from going to a restaurant...
- Did you purchase the SX Pro or the SX OS?
- Did you pay extra for shipping?
I'm order 224. SX Pro. Standard shipping. Still processing. I did purchase an SX OS license from onlinetrends, so I'm not in a rush for the pro, but it's just frustration from the lack of communication. I wouldn't be annoyed at all if they just tossed an email out telling people what's going on, rather than going silent and ignoring customers.
Something like "hey, we received another batch and if your order is still processing, it'll be completed in the next day or two" is all that's necessary to satisfy most people.
Also, it may be different than a restaurant, but it's similar enough to get the point across to most people.
The customer support is pretty bad from what I'm picking up. I've been constantly ignored as far as e-mails go. Despite the poor service, I am getting my dongle today. He will probably have a better system in place after this is all said and done. Maybe he wasn't expecting so many orders at once and got overwhelmed. Either way, expect less-than-good service but you still get your product.
Tried ordering the SX Pro from them five days ago, but never got a reply with their PP info or an invoice sent to my PP, even had the order set with fastest shipping. I guess I'l wait until things settler down more. Just really want the dongle tbh.
Hello I was wondering if anyone else have been stuck in preshipment since June 25th, I know they saids the 30th it should ship out but my tracking has never updated and also I never recieved any email back since thursdayof asking.
There was a holiday going on https://en.wikipedia.org/wiki/Hong_Kong_Special_Administrative_Region_Establishment_Day
from the facebook page they said they will start back up tomorrow
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