r4icard.co.uk ?
- Thread starter kingraa777
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Could you pm me the link too please bud. My order still says processing so i'm a little curious to what's going on. Thanks
I just thought I'd give an update to halt everyone asking for the link to the new group. The group hasn't been posting updates to individual questions, in fact I think they're fed up of people asking. When I made the post about the link above, the group had 100 members at that point, checking in before and it now has over 550. So if they are all customers (as you wouldn't know the link otherwise), then that's roughly how many orders they have to fill. One of the group members said they were getting restocked halfway through this week and to be patient, apparently they have been assured of a steady restock from executer. My order still says processing but I can appreciate I might not get one for a couple of weeks, if I do great, if not by the beginning of July, I may give them a shout. But I think at the moment (given they've had to stop taking orders on their site), they've likely got their hands full.
Great, but there two things they could've done to smooth this out, and let there customers make an informed decision.
1. Don't say the first batch will cover all orderes placed before the 20th. Even for lower numbers than mine (238), it seems to be a lucky dip if you actually got sent it.
2.COMMUNICATE.
If they have had less TX's than expected, say.
If they have sent all items but are still working through updating the website, say.
What ever the Reason, twist or turn say.
But they lied / miscommuicated and now gone silent to keep preoerders.
Where can I buy just a license for TX OS and have it sent via email, if it's not cracked by Wednesday and my order is still just "processing"?
Last edited by Jungle_Jon,
Look... wherever anyone orders, I guess at the end of the day, we'd all like our orders sooner rather than later. But the bottom line is, we have to be patient. I will agree with you on the (almost) non-communication, but I believe TX have underestimated the demand for the pro bundle. Apparently they're now working non-stop to get more out. I did notice a communication only 2 days ago on Rock The Switch's page which said they were getting more stock mid-week and to just be patient. If they made broken assurances, they shouldn't have but as TX have also been incorrect in their sales projections, it's evident guarantees cannot be made. What I do agree with you about though is the licensing for the software side of it, but I did hear someone mention that TX are reluctant to give out licensing ahead of pros. Whether that's garbled nonsense or gospel, I can't confirm.
However (and this re-iterates my point from above), when I placed mine the group had 100 members. I replied to this thread yesterday to say they had 550 within a week, however at the end of play yesterday that had gone up by another 100 making it 650. So a) there are a lot of us in the same boat here and b) they're going to be flat out busy fulfilling orders. I would imagine this number is echoed elsewhere too. To be really honest though, I don't know why TX couldn't have just dealt with the software side themselves, this would have saved a lot of hassle.
It's also worth mentioning that R4i own several of the domains mentioned on TX's trusted sellers list. Other than requesting a refund via Paypal - who will force you to give them time to fulfill the order, there's not a lot you can do.
may i ask when did you pre order the license? i saw they have 257 keys in stock and have contacted them yesterday but i havent got any reply from them. i wonder if i can get it on the same day i purchased it
Asking for refund from these guys, they don't answer emails and no products have been sent at all according to people on facebook.
Ordered from online trends this morning, got code 2 hours later, said 257 in stock when I ordered
Ordered from online trends this morning, got code 2 hours later, said 257 in stock when I ordered
Here's a reply I got from r4cards.co.uk
"Hello everyone,SX team replied to us just now , the license is not officially on market now , the licenses they sent are in few quantity for testing purposes.we will release OS licenses on the 19-21st Asian time. Please be patient and we will send it to the email address left in your order. the code can only be used once, please be careful when you are using it ."
"Hello everyone,SX team replied to us just now , the license is not officially on market now , the licenses they sent are in few quantity for testing purposes.we will release OS licenses on the 19-21st Asian time. Please be patient and we will send it to the email address left in your order. the code can only be used once, please be careful when you are using it ."
LOL 5 days of emails and no answer, just sent another email asking for refund and they said will be sending out today so not sure how true? anyway cancelled as online trends sent one.
Yep, I think im going to do the same.
I would've waited but their constant lies / bullshit / broken promises / non-communication, have left me with 0 confidence they will deliver the product in a reasonable time frame.
I'm just going to get a license from online-trends
Still playing since yesterday . Works like a dream.
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Bought mine June 14th after realising I will miss the arrival of my sx pros. Going on hols . Smile on my face . Prefer this to reading books on the beach . Up all night loading and testing games . She's going to kill me .
They sold out mid order, guess im stuck hoping R4Card.co.uk can deliver.
It's nice, given how they are so busy (as everyone says), but still have found the time to update and change their website's layout, but not update their customers on the latest situation
.I believe they have had less TX's pros sent to them than they were told. This has meant they have picked some (maybe randomly, maybe just not all the orders before the 20th, as THEY originally stated) to fulfill.
I'm not annoyed at it being delayed, shit happens in life, what i'm annoyed at is how they have handled it.
They have on numerous occasions made promises and never explained the failure reason.
IF THEY JUST TOLD THE TRUTH NOW and KEPT OPEN COMMUNICATIONS, people could make an inform decision if they want to wait or not.
Instead they have people venting, here/FB group/ Emails, all wanting to know the same information, which should have been proactively told to them before they even knew they needed to know it ( this is customer management 101).
They sold out mid order, guess im stuck hoping R4Card.co.uk can deliver.
It's nice, given how they are so busy (as everyone says), but still have found the time to update and change their website's layout, but not update their customers on the latest situation
I believe they have had less TX's pros sent to them than they were told. This has meant they have picked some (maybe randomly, maybe just not all the orders before the 20th, as THEY originally stated) to fulfill.
I'm not annoyed at it being delayed, shit happens in life, what i'm annoyed at is how they have handled it.
They have on numerous occasions made promises and never explained the failure reason.
IF THEY JUST TOLD THE TRUTH NOW and KEPT OPEN COMMUNICATIONS, people could make an inform decision if they want to wait or not.
Instead they have people venting, here/FB group/ Emails, all wanting to know the same information, which should have been proactively told to them before they even knew they needed to know it ( this is customer management 101).
Yep, I've order an SX OS from online-trends, if that arrives quickly I'm gonna cancel my SX Pro order from R4Card.co.uk. The lack of communication or any timescale is unnacceptable
My 2 x sx pros are already enroute from r4card.co.uk . They arrive same day i leave for hols . I knew I would miss the delivery so i bought from online trends to get earlier access. The choices I made were informed.They sold out mid order, guess im stuck hoping R4Card.co.uk can deliver.
It's nice, given how they are so busy (as everyone says), but still have found the time to update and change their website's layout, but not update their customers on the latest situation
I believe they have had less TX's pros sent to them than they were told. This has meant they have picked some (maybe randomly, maybe just not all the orders before the 20th, as THEY originally stated) to fulfill.
I'm not annoyed at it being delayed, shit happens in life, what i'm annoyed at is how they have handled it.
They have on numerous occasions made promises and never explained the failure reason.
IF THEY JUST TOLD THE TRUTH NOW and KEPT OPEN COMMUNICATIONS, people could make an inform decision if they want to wait or not.
Instead they have people venting, here/FB group/ Emails, all wanting to know the same information, which should have been proactively told to them before they even knew they needed to know it ( this is customer management 101).
I’m slightly worried. I purchased 2 SX Pros from R4Card.co.uk about 3 weeks ago. I paid via PayPal and the money was instantly taken. Since then my order has been sat in “Processing”. Ive also emailed them with my order number to ask when it will be despatched but I’ve not received response from them. That was two days ago. I am in the UK also.
might just be geo locate - working here fine for me
https://www.online-trends.net/ukstore/ says 82 left.
If not in uk try proxy ?
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My tracking number from them is fucked - not working right , i bought X 2 pro's 17th of May. They aint responded to me since Saturday when they shipped.
Online trends grab key and NXloader - middle finger to shipping times.
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online Trends has 83 left and they say this on the site :-
SX OS Licence Keys will be emailed to you within 3-5 hours after order status is complete.As we are experiencing extremely high traffic, this is causing a some delay in processing the licence keys.We kindly ask you to be a little patient
Just tried in a different browser, managed to sign in. At the 3 hour mark since ordering and they're saying it can take up to 5 hours due to high demand, I'll keep the thread posted. I don't mind waiting as long as the timeframe is clear and honest (and TBH I'm at work currently, not like I can use it right now)
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