UPDATE: Regarding the recent 3DS banwave

fb-3ds-400x400.jpg

It appears that users are being banned from 3DS online services, en masse. There's no direct cause right now, and seemingly no linking factor. This post is meant as an announcement for users, to be wary, and that GBAtemp will keep you updated as soon as more info rolls in. If you have been banned, please post in the thread below, and we will try to keep tabs on the situation. To be extra sure, it can't hurt to turn off your 3DS's wireless capabilities, so you might as well do that for now.

Edit 1: it appears that e-Shop access isn't restricted if you are banned.

Edit 2: A caller to Nintendo reported that the company said this ban is due to "unauthorized software usage".

Edit 3: @LinkSoraZelda is collecting info. Contact him if you are banned.

Edit 4: Click and fill this out if you were BANNED.

Edit 5:
[11:28:19 PM] Clector: Curiously the page of that error in Nintendo Support website used to have this:Error Code: 002-0102 Situation: You receive the error code 002-0102 when attempting to connect online. What to Do: If you continue to experience this issue, please contact Nintendo by calling 1-800-255-3700. Representatives are available from 6 a.m. to 7 p.m., Pacific Time, 7 days a week.
[11:28:44 PM] Clector: Now it says this: What to Do: If you are experiencing this error code, your Nintendo 3DS family system has been banned due to unauthorized system modifications, play of unauthorized versions of one or more games, and/or connecting to the official game servers in violation of our terms of service. This ban is effective immediately and requests to remove the ban will not be processed.
Thanks to @Joom

Edit 6: Aurora Wright is taking another poll here

Edit 7: Not a lot is known but

There are bans happening, they are happening in all regions.
All models in the 3ds family seem to be candidates for banning.
There is no indication they will be anything other than permanent.
A game or DLC may end up being a cause but there is no one game or DLC that ties banned users together.
The cause or causes are as yet unknown, though it does seem to be related to modifications. Reports of unmodified consoles being banned are as yet unproven.
The banning is tied to something you can modify, thus you can unban. Doing it while the causes are unknown is likely only going to burn a working token though.
There are semi public tokens out there, Nintendo knows how to browse a forum as well as you so don't be surprised if they also get banned.
It does not seem to be limited to a given base firmware version, it does not seem to be limited to any one custom firmware type. There is some speculation that older hacking methods are not being hit as hard but nothing to confirm this yet.
The data collection could have happened this morning, or it could have been months in the making.
A simple check to see is checking your friends list, by itself it will not ban you.
Some are turning their wifi off. It is doubtful this will be of much use and being banned does not seem to come with any downsides that wifi being off will not also mimic.
You may have escaped a ban thus far but it could happen at any point. It could be that they stop in the future, it has happened on other consoles, but you would be living in hope rather than any particularly well founded logic.
The bans are done on the side of Nintendo's servers rather than your 3ds so there is also that.

If you hack your devices/games then their online functionality may be troubled. This has been known for decades, Nintendo seems to have finally caught up with that.

Please continue to share information with the thread or the links in previous edits.

Update 5/30

HOW TO HELP AVOID BANS (we think)​

If I was to guess from the information we have gathered since the ban wave, it seems likely that they are looking for TitleIDs that don't exist. Homebrew shows up in the activity log as the Download Play app, and fake CIA's show up as just ??????. That last one is what I'm guessing they are looking for.

If you are not banned yet or before you unban yourself, go into your friends list, choose settings, and turn off the option to "show friends what game you are playing." This will prevent you from playing games online with friends, so turn it back on when you wanna game with someone, but ALWAYS keep it off when running custom CIAs. Next, go into system settings -> internet settings -> spotpass, and turn off BOTH options. One is auto download software, the other sends system information to Nintendo. Also, make sure you don't have your favorite title set to something stupid like FBI or any other non-Nintendo CIA.

Its VERY likely that these options are what tipped off Nintendo, but we aren't 100% certain yet. The amount of banned people that had one of these options turned on was over 80% for each. If I was to assume that some of those people overlap, its very possible (but not confirmed) that 100% of banned people in the survey had at least one of those options turned on. I personally had all of them off and I have TONS of reasons for Nintendo to ban me.... yet I am not banned (yet).

Another bit of advice: Only run custom CIAs when offline, and after you close them, run a "legit" game like Smash Bros. or something before shutting down or going back online. This way your most recent title won't show up as a fake CIA

Current Theories as to what causes a ban
* SpotPass Settings: 8 users out of 46 users that were banned have SpotPass completely shut off, or SpotPass only (no friends list visibility)
* Firmware Version (Luma, Nintendo): Literally all reports ranged from 10.2+, I can get exact numbers for this if you'd like, but all firmwares were affected.
* Firmware Type (A9LH, B9S): 44 of the 126 B9S users that answered were banned, pattern was mirrored for A9LH users as well.
* Homebrew Titles such as FBI, HBL, Luma Updater, Themely, and freeShop: Literally about 98% of users both banned and unbanned had some combination of these applications installed. However the common ones were: FBI, HBL, LumaUpdater and NTR.
* Save Modification: Equal amounts of users on both sides have reported save modification in some form, either with PKSM or another save editor
* System Transfers: 188 users said that they had not previously system transfered, 61 of those users were banned; 16 users said they transferred from a hacked console, only three of them received a ban; 13 said they transferred from a stock system and likewise were banned. The rest of our sample did not answer this question.
* Activity Log Information: A majority of those who have not been banned have said they had NOT cleaned their activity logs. I can get exact numbers for this too on request.

This information is just what I've found. Like I said, there could be variables or things we haven't even checked for yet. But these are things that I feel should be disproven, at least with the current dataset we have.

  • From the information that we've gathered from some people that have used a packet sniffer such as WireShark, the following data is sent to Nintendo's online gaming servers as soon as the 3DS connects to the internet:
    • Amount of time spent online (timer stops when either the system is disconnected from the internet, or connection drops out, then starts the timer again in a new session when it reconnects to the internet).
    • The game being played and amount of time spent on it during that session.
    • The console's unique hexadecimal ID used in the LocalFriendCodeSeedB, along with it's RSA-signed signature.
    • The console's serial number in which is broadcasted from the SoC and is hard coded in the SoC.
    • Friend Code generated on the Nintendo 3DS system, if one has been generated.
    • Internet connection status (either online or offline).
    • The Nintendo Network ID, if there is one linked to it.
    • Even if the sending of SpotPass Information is switched off, or even hiding your currently playing games. It does not prevent the system from sending currently playing information to Nintendo's online gaming servers, it only hides it from your friends in your friend list (like being invisible on the forum, while mods and admins can still see you). Why? Because even people without a Friend Code on their system have been getting banned too!

  • The following data is NOT sent to Nintendo's online gaming servers:
    • The data from the Nintendo 3DS's Activity Log. Oddly enough, while Nintendo does explicitly state that they collect Activity Log data, they're actually referring to their own server's Activity Log, which always tracks every console's online activity, and keeps a record of them that is stored forever. And is only collected in increments of data through a timer and a currently playing list.
    • Games or apps that have not been played, regardless if they're legitimate or not. You only get tracked when you're online and using that game or app.
    • Using games or apps while offline. Even though it is stored on the 3DS console's Activity Log, that data is NOT sent to Nintendo's online gaming servers.
    • Custom Firmware. Though we can't rule out the possibility of them releasing a 3DS update in the future that adds such function to collect MD5 hashes of files and FIRM data and send them to Nintendo online gaming servers (which would also be updated in a maintenance).

  • Things that people think what happens with consoles, but really doesn't:
    • "LocalFriendCodeSeedB is transferred to the system upon doing a system transfer". This is false, the LocalFriendCodeSeedB remains on the system and does not move to another system.
    • "The console generates a LocalFriendCodeSeedB upon first startup". Again, this is false, the LocalFriendCodeSeedB is made during the manufacturing process at Foxconn. It is generated at the factory, flashed to the NAND flash memory storage, then created as an account on Nintendo's online gaming server and Nintendo eShop server immediately when being manufactured. It is absolutely impossible to generate a LocalFriendCodeSeedB and be able to connect to Nintendo's online gaming server and/or Nintendo eShop server, even if you knew the RSA generation key for it. You'd end up with Error Code 002-0102 "This console's online services have been restricted by Nintendo" if you even tried (the error can either mean two things: The hexadecimal ID doesn't exist on the server, or the request to access the hexadecimal ID has been denied which in other words... banned). So a LocalFriendCodeSeedB generator will NEVER happen! Because it's not worth doing, if it can't connect.
    • Switching off "Currently Playing" information. Once again, this does not hide your online activity from Nintendo's online gaming server, it only hides it from your friends.
    • Switching off SpotPass. Nope, this too doesn't hide your online activity from Nintendo's online gaming server, it only opts-out of receiving SpotPass data, sorry.

So pretty much the bottom line is, if anyone has been using custom apps and/or titles not installed through Nintendo eShop while online in the past, guess what? You're screwed! And it is only a matter of time before your console's unique hexadecimal ID in the LocalFriendCodeSeedB is banned from Nintendo's online gaming server. This will mean, your console can't access the Friend List or play any online functions in games.

If you have been online while using custom apps and/or titles not installed through Nintendo eShop and haven't been banned yet, that's because Nintendo hasn't caught up to you yet. They're still going through each unique hexadecimal ID's Activity Log on their server, and by Activity Log, I mean the Activity Log on their server, not the 3DS console's activity log. And it will be only a matter of time before you're banned too.

Thanks to @Platinum Lucario @MadMageKefka and @ShadowEO !
 
D

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To answer the two above, it was the may Ban wave, when they were banning modded 3DSes, and no I don't stay online very long, I barely play my 3DS at all except for the occassional single player game, or trading/battling with my GF on SuMo
So you got unbanned from the 002-0102 ban correct? Mabe the ban wasn't permanent after all......We need more people to confirm this,however almost everyone already injected a unbanned seed so not alot of people would care to chexk anyway.
 
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Father Crilly

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How can I tell if I am banned? I don't have any legitimate games to put into my 3DS to go online and see. I installed Luma and B9S on 9.2 a few days before this whole ban wave thing happened. I updated to 11.4 after installing that shit. I haven't turned on the 3DS until today. So, how can I check?
 

Duckling

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How can I tell if I am banned? I don't have any legitimate games to put into my 3DS to go online and see. I installed Luma and B9S on 9.2 a few days before this whole ban wave thing happened. I updated to 11.4 after installing that shit. I haven't turned on the 3DS until today. So, how can I check?
you can always test it with the friends list thing. Not sure but you could also try going online with a non-legit game.
 
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Father Crilly

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you can always test it with the friends list thing. Not sure but you could also try going online with a non-legit game.

I launched the friend list app while connected to the internet. No error message. I'm definitely connected to Nintendo's servers. Is there some menu INSIDE the friend list app I am supposed to enter?
 

MadMageKefka

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I launched the friend list app while connected to the internet. No error message. I'm definitely connected to Nintendo's servers. Is there some menu INSIDE the friend list app I am supposed to enter?
Nope. If you can get online in your friends list with no error, you're not banned =)
 
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TinchoX

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Yo, stop giving me false hopes people, I just checked my two 3DS' and to my surprise I'm still in the same situation since day 1 (of the ban):

O3DS: Not banned yet.
N3DS: Still showing me the good ol' 002-0102

:sad:

I envy those who say that got unbanned, maybe your "offense" wasn't as grave as most of ours.
 

RustInPeace

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Yo, stop giving me false hopes people, I just checked my two 3DS' and to my surprise I'm still in the same situation since day 1 (of the ban):

O3DS: Not banned yet.
N3DS: Still showing me the good ol' 002-0102

:sad:

I envy those who say that got unbanned, maybe your "offense" wasn't as grave as most of ours.

I went under the impression my offense was just like anyone else, as in generally using CFW, and all I did was wait the 28 days and put my consoles in incognito mode within that period, and they were unbanned. Now with console 3 getting the ban, I now realize more that I am a special case, and that maybe being online on my Pokemon Sun for over 5 hours was a bad idea, this was the state of my 2 other previously banned consoles, so it can't be a coincidence.

Knowing that, I'll stop talking about my own consoles' status here. No more "false hope," okay?
 

Nariod

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Oh god... I've been online for the past month and I had no idea this was going on. I've been on Monster Hunter Generations and I've been playing online with no issue. I haven't used any fake CIAs (I'm assuming that's stuff like FBI, and CHMM) for a while but that last part got me shook...
 

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I went under the impression my offense was just like anyone else, as in generally using CFW, and all I did was wait the 28 days and put my consoles in incognito mode within that period, and they were unbanned. Now with console 3 getting the ban, I now realize more that I am a special case, and that maybe being online on my Pokemon Sun for over 5 hours was a bad idea, this was the state of my 2 other previously banned consoles, so it can't be a coincidence.

Knowing that, I'll stop talking about my own consoles' status here. No more "false hope," okay?

If I understand some of your replies correctly, two of your 3DS units that had been banned previously got unbanned remains unbanned, while your 3rd unit or ALL of them bite the dust recently?
 
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Platinum Lucario

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I just find it silly that Nintendo actually bans users just for using custom applications. Just because the software is not 'authorised' by Nintendo. I mean, seriously, they're even banning users that have not even installed unpaid licenced software.

I'm aware that it actually outlines in their Terms of Service and EULA that anyone cannot "install unauthorised software" or "modify the device". But I really find this section of their Terms of Service absolutely ridiculous. I know they're trying to prevent people from installing licenced software without purchasing it, but banning users from online services is of course no way going to work or do anything to fix their solution.

Ironically, there was only about a few thousand people that got hit by the ban wave. And many users that were using software like freeShop and CHMM2 never got banned in the ban wave, even with SpotPass settings switched on. Perhaps only the people who left their 3DS switched on and keeping it connected to the internet (Wi-Fi switched on) probably were the ones that got banned, while the ones that always switched off their 3DS often and never left it on overnight never got banned. That's the only thing I can think of as to why those people didn't get banned in that ban wave, which leads me to believe that Nintendo doesn't actually store logs, but actually checks online activity in real-time.
 
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Tzuba

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I just find it silly that Nintendo actually bans users just for using custom applications. Just because the software is not 'authorised' by Nintendo. I mean, seriously, they're even banning users that have not even installed unpaid licenced software.

I'm aware that it actually outlines in their Terms of Service and EULA that anyone cannot "install unauthorised software" or "modify the device". But I really find this section of their Terms of Service absolutely ridiculous. I know they're trying to prevent people from installing licenced software without purchasing it, but banning users from online services is of course no way going to work or do anything to fix their solution.

Ironically, there was only about a few thousand people that got hit by the ban wave. And many users that were using software like freeShop and CHMM2 never got banned in the ban wave, even with SpotPass settings switched on. Perhaps only the people who left their 3DS switched on and keeping it connected to the internet (Wi-Fi switched on) probably were the ones that got banned, while the ones that always switched off their 3DS often and never left it on overnight never got banned. That's the only thing I can think of as to why those people didn't get banned in that ban wave, which leads me to believe that Nintendo doesn't actually store logs, but actually checks online activity in real-time.

I don't know why you find it silly to get banned for something they specifically tell you is against the TOS. This applies to ALL consoles.
People know the risk but they do it anyway. No point in complaining about it when you took the risk and ignored the TOS. The blame lies on nobody but yourself at that point.
 
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RustInPeace

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If I understand some of your replies correctly, two your 3DS units that had been banned previously got unbanned and remains unbanned, while your 3rd unit or ALL of them bite the dust recently?

Third bit the dust recently, sorry I wasn't more clear. I'll repeat, I have a feeling being online for way too long might've been my special case, because at the time all 3 consoles had their ban delivered, it was after rebooting the console following a 5+ hour period of being online through Festival Plaza (I do genning requests on Reddit and it cuts time in various ways). Third console was left online, one day out of the 28 it had been going in incognito mode, and now it gets banned? Makes me think that's the factor, just for me. I'm now considering myself as a special case, and shouldn't say more, I'll give "false hope" of being unbanned.
 

Windylacine

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Third bit the dust recently, sorry I wasn't more clear. I'll repeat, I have a feeling being online for way too long might've been my special case, because at the time all 3 consoles had their ban delivered, it was after rebooting the console following a 5+ hour period of being online through Festival Plaza (I do genning requests on Reddit and it cuts time in various ways). Third console was left online, one day out of the 28 it had been going in incognito mode, and now it gets banned? Makes me think that's the factor, just for me. I'm now considering myself as a special case, and shouldn't say more, I'll give "false hope" of being unbanned.
So even if being in incognito mode, it'll still get ban hammer, btw does your third unit have any unauthorized content on it?

I've cleared unauthorized contents from all three of my units entirely just to stay low, I still play games with online capabilities.
I really hope your third unit gets unbanned lastly. :>
 

RustInPeace

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So even if being in incognito mode, it'll still get ban hammer, btw does your third unit have any unauthorized content on it?

I've cleared unauthorized contents from all three of my units entirely just to stay low, I still play games with online capabilities.
I really hope your third unit gets unbanned lastly. :>

Unfortunately yeah, but I want to think being online for so long kind of isn't related to being in incognito mode. It does have unauthorized content, really nothing more or less than the two previous consoles. Since my two other consoles got unbanned, I'm sure this one will too after 28 days. I freaked out the most with console 1 because it had Pokemon Bank and Transporter, so by now this is just mildly frustrating.
 

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What to do if you dont want to go online, however you have to download seed for a game?
You can get seeds from eShop. EShop is an official app so shouldn't cause any problems.
Edit : the new layout makes it hard to tell there are more posts after the one that caused a notification :-/
 

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Perhaps only the people who left their 3DS switched on and keeping it connected to the internet (Wi-Fi switched on) probably were the ones that got banned, while the ones that always switched off their 3DS often and never left it on overnight never got banned.
i kept my wifi switched on and i'm not banned, i don't think that's the reason.
 

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I don't know why you find it silly to get banned for something they specifically tell you is against the TOS. This applies to ALL consoles.
People know the risk but they do it anyway. No point in complaining about it when you took the risk and ignored the TOS. The blame lies on nobody but yourself at that point.
While that is true, but you do realise that I wasn't responsible for getting banned, since I had no unauthorised content on my system, nor did I make any system modifications to the system that got banned. If it was some other 3DS, it would've been understandable, but not my good New White 3DS system that I've worked so hard for well over 6 years of progress (including the progress from the Aqua Blue 3DS) that I've done, along with all the friends that I've got added on my 3DS system. Since my console is forever banned just because they think I had unauthorised software, I can tell you that I'm not going to start over from scratch, that's for sure, in fact it has put me off ever buying or even let alone, playing any games ever again.
i kept my wifi switched on and i'm not banned, i don't think that's the reason.
Ah, I see. That debunks my theory of only the users having the system being left on and then getting banned. So I'd say it's probably just that they only selected certain people to ban, and not all of them.
 
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Rune

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I don't know why you find it silly to get banned for something they specifically tell you is against the TOS. This applies to ALL consoles.
People know the risk but they do it anyway. No point in complaining about it when you took the risk and ignored the TOS. The blame lies on nobody but yourself at that point.
That's fair, and there's no denying this. But what's stupid is the idea behind online banning people. What does Nintendo gain from this other than the satisfaction of knowing they pissed off some people? The people who are banned can still use CFW, can still use unauthorised apps, and can still pirate games. It makes no difference to Nintendo because these people are not going to "see the error of their ways" and go purchase another device to start things over and go legit.
If Nintendo were smart, they'd implement an active CFW check and allow the ban to be lifted if you were able to remove all traces of homebrew and CFW from your device. That would at least then encourage people to do so and start paying for games, if it meant they can go online with games like Pokemon again.
But if I was someone who did a lot of online multiplayer with games I hadn't paid for, the ban isn't going to make me go out and pay for a whole new device. Not paying for things was the nature of the crime in the first place. But letting people use their existing devices again at the cost of giving up your exploits, that's something that people will consider.
 

LovesCocaCola

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They should just fix the security hole in their eShop-CDN and add private headers to their CIAs to prevent piracy and ban those where actual online cheating is detected instead of banning people who want to play homebrew or emulated games. I'm sick of buying a ROM of a game that I actually own multiple times. A homebrew server like for the NDS/Wii for the most popular games (e.g. MK7, AC:NL, MH4U) might be an option if someone is willing to invest the time...
 

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