Hacking Discussion Nintendo Support gives you information about your Switch

[eyeliner]

Hey there,

I bought a used Switch and after recently reading about banishment, I decided to know if the previous owner was messing with the console and I was left with a beautiful offline device.

Here are the latter emails between me and Dan, the Nintendo support operator that seems quite a nice guy. I even asked a couple more questions:

Hello You Sexy Bastard,

Thank you for the details.

I confirm you that the console with serial number XAJ70034XXXXXX is not banned.

I inform you you cannot download a game while the console is turned off, as the internet connection is needed, however, if it is turned on and in the dock station, the download works fine.

Well, I don't really have a favourite game, but I enjoy playing Splatoon 2 more than the other games.

Should you have any other question, feel free to ask.

Kind regards,

Dan

Nintendo Contact Center
------------------------------------------My Email Starts Here-----------------------------------------------------------
CustomerService Email(28/08/2018 08.46 PM)

Hello, Dan.

Here is the data you requested:

Nickname: TheNickName
Dob: I'm old
Serial number: TheSerialNumber

Also, does the console download games while in the docking station or with the screen turned off?

And what is your favorite game on the Switch?

Thank you for your help.

*Italics are edited by yours truly

So, if in doubt, just ask Nintendo!
They require your email, nickname, date of bith (for some weird reason), and console serial number. I'm relieved by this, I'll just enjoy some legit games, demos and play some cheap indies, because Switch games are quite expensive, specially first party.

I know everyone knows this. Just wanted to post it here so everyone knows it's possible to know beforehand what you are getting.

 

[bytar]

You put the bee in Nintendo's bonnet and say "can you ban my console please?".

 

[Kubas_inko]

Or you/he can just try going online, which takes seconds, instead of waiting for them to reply.

 

[Quantumcat]

Or you/he can just try going online, which takes seconds, instead of waiting for them to reply.

If you are investigating a console you're looking to buy you can't do that

 

[Kubas_inko]

If you are investigating a console you're looking to buy you can't do that

By "he" I meant the seller.

 

[eyeliner]

You put the bee in Nintendo's bonnet and say "can you ban my console please?".

How so, my friend?
If you want to buy a Switch, knowing beforehand if your system is hacked is better than learning the hard way. I am almost sure a hacked Switch should be cheaper than a clean one.

But hey, I don't intend to preach anything. I just thought I'd share this one here, because there's people out there that can be in my situation and it's always nice to know Nintendo is informative. Praise to Dan.

 

[c80]

I am almost sure a hacked Switch should be cheaper than a clean one.

Normally a hacked console is more expensive than an unhacked one. This how one can make profit: buy console, hack console, sell hacked console.

 

[eyeliner]

Yeah, but a hacked Switch without online features is greatly devalued.

 

[Erol]

So, you have a "beautiful offline device". Whats the difference between a 100% offline switch and a banned switch?

 

[c80]

Yeah, but a hacked Switch without online features is greatly devalued.

Not really. You only pay once and then you get all games for free. Playing online with a console is stupid anyway. Playing online is for PCs.

 

[Earth97]

What about flagged consoles?
Do they tell you whether your console is going to get banned? Or we have to assume there are no such things as flagging and ban waves for the Switch?

 

[Garou]

snip

a little off topic here but nintendo has support email?
anybody has tried request unlink account by email? because so far I only heard reports people doing it by phone

 

[thorasgar]

Not really. You only pay once and then you get all games for free. Playing online with a console is stupid anyway. Playing online is for PCs.

If only Splatoon2 was playable on PC. When I am in top form MK8 is pretty fun online as well.

What about flagged consoles?
Do they tell you whether your console is going to get banned? Or we have to assume there are no such things as flagging and ban waves for the Switch?

Bingo. This right here is the big problem. If bans were instant then fine, but they can come an unknown number of weeks after an offense. I suppose flagging an account and banning later is fine but any banning of the console should be instant and there should be a procedure for the new buyer to make a (suspected) previously hacked console that has not been banned officially legit again.

 

[dimkin]

a little off topic here but nintendo has support email?
anybody has tried request unlink account by email? because so far I only heard reports people doing it by phone

https://gbatemp.net/threads/about-the-ban-on-the-switch.507712/ - tried 3 supports and failed

 

[linuxares]

https://gbatemp.net/threads/about-the-ban-on-the-switch.507712/ - tried 3 supports and failed

then throw a GDPR on them, then they're forced to reply.

 

[dimkin]

then throw a GDPR on them, then they're forced to reply.

they reply - 'we cant remove acc from blocked console' gdpr will not help here.

 

[Garou]

https://gbatemp.net/threads/about-the-ban-on-the-switch.507712/ - tried 3 supports and failed

thanks for the link
so if I understand correctly, only if it's banned then. because they keep mentioning about ban in the email. and there's the other guy that successfully got his account transferred using email support
glad to know that we can actually use email instead of calling them for issues like this

 

[linuxares]

they reply - 'we cant remove acc from blocked console' gdpr will not help here.

"Right to be forgotten" might help you then.

 

[Canna]

thanks for the information... I bet your not that old, still know a thew tricks aye girl

 

[c80]

"Right to be forgotten" might help you then.

No, it does not. You cannot use GDPR to get a consle unbanned

 

[linuxares]

No, it does not. You cannot use GDPR to get a consle unbanned

'we cant remove acc from blocked console' <-- acc = account in most places.

 

[Cyan]

Also, does the console download games while in the docking station or with the screen turned off?

you asked about sleep mode.

you cannot download a game while the console is turned off, as the internet connection is needed, however, if it is turned on and in the dock station, the download works fine.

yeah, he seems a legit helper how knows what he is talking about. 10/10 will call again

 

[c80]

'we cant remove acc from blocked console' <-- acc = account in most places.

so this is not about getting the console unbanned by removing the account from the console? What purpuse does it have?