I'd feel bad for them if it wasn't complete shit. Mine's getting shipped back tomorrow, it barely works. If there's anything at all between the controller and the box it's literally unplayable. All the games are smartphone games at like a 1000% markup, and micropayments abound. It's a total joke. They even forget to mention how to put the batteries in the controller in the manual, despite it being nearly impossible to figure out on your own. The entire interface feels like an advertisement. Don't worry, though, they don't forget to make a bunch of pompous, cocky comments about being the future of gaming, even though it's a half-assed POS.
The fact that there are still people taking them seriously at all is a mystery, there's a reason they put it next to the NES-on-a-chip consoles in retail.