info: You are now ready to chat with Brian.
you: Hi
you: I would like to request a refund for the game SimCity that I bought on Origin. I cannot play the game because of consistent server issues. I deem the Product not working and by Norwegian Consumer laws I request a full refund and that the game is removed from my Origin Account.
you: Hello?
Brian: Hi. Thank you for contacting EA help, how may I help you?
you: I would like to request a refund for the game SimCity that I bought on Origin. I cannot play the game because of consistent server issues. I deem the Product not working and by Norwegian Consumer laws I request a full refund and that the game is removed from my Origin Account.
Brian: I am very sorry to hear that, do you have a digital or physical copy?
you: I have a digital copy
Brian: And you have already downloaded the game?
you: Yes, I preordered the game on 06.03.2013 and it was preloaded yesterday
you: I have been unable to play it because of server issues.
Brian: I apologize but we are unable to offer a refund on digital downloads. This is part of the terms of service found at the following link
http://www.ea.com/terms-of-service Section 5, 9 discusses the refunds. You can find specific details by pressing CONTROL + F and searching for the key word "Refund". We are working on the servers and they are getting more stable. The game just released so I appreciate your patience. am sorry that we can not issue this refund. Is there anything else I could help you with today?
you: I am sorry, but this is unacceptable. Are you aware that you are in Clear violations of Norwegian Consumer laws? It is illegal to sell or advertise a defective Product Norway and not offer refunds if it is broken
you: What is the address and phone number of Your Norwegian Offices? I am going to report this to the consumer affairs Office, and would like this information for my report.
Brian: Norway 21 08 17 06 +47 21 08 17 06 Norwegian: 8AM-5PM GMT, Monday through Friday. That is all of the information I have for you at this time.
Brian: Because you have already downloaded the game we are not able to refund you for the product. But the servers will be fixed soon. I can promise you that.
you: Also, I will claim the charge on my credit card as fraud and have my bank follow through on this.
you: Your assurance of the server issues is of no concern to me, I have zero tolerance for issues like this.
Brian: If you do that it is possible that action will be taken against your origin account.
you: You have taken my Money an not delivered the promised Product.
Brian: I am very sorry, but the product will be fixed.
you: Is that a threat? What kind of action, I have other games there that is not affected.
you: Are you actually saying that you will Block my other games If i report this sale as fraud?
you: I want to be assured that my other Origin games will not be affected
Brian: If you claim a fraud charge against origin you face a chance of your account having action taking against it. I am very sorry, but you can not claim a charge back against that.
you: Of course I can, if you sell me a Product that is not working, it is clearly fraud. I will let this rest for a week, if the Product is yet not delivered to me in working order, I will claim that this is a fraudulent transaction.
Brian: If you do that your account will face action. Please have patience and give it sometime.
Brian: Thank you for contacting EA. Is there anything else I can help you with today?
you: No, thank you for nothing. I am disgusted that you can even think of threatening to Block my Origin account over this when it is you who are clearly in the wrong. Appalling.
Via Eurogamer.net
