That's what kind of bothers me. People asking the same question from decades ago. It's like a cycle going round and round. If they can't be arsed to search something so simple and easy to identify, then I can't think for words.
Oof. That's not looking good. Would be good if they at least put some FAQ & troubleshooting pages up; rather than ask somebody who clearly knows very little about the subject.
I once had a shared folder on google drive, one of the collaborators was putting porn on it with the file names and extensions all changed to avoid suspicion