Hyro-Sama, on 05 February 2012 - 09:05 PM, said:
I meant Sony isn't big on about caring about their customers. If they where more engaging like Valve I'm sure Sony wouldn't be as many problems with PSN/SEN. I have to admit for something free its superior to what is out right for consoles. Paying for Live is annoying and Nintendo hasn't figured out how to probably have an online service.
Let's completely forget the whole Welcome Back program to compensate customers for their mistakes. Companies aren't in the business to make friends with consumers, they're there to make money. Even Valve. Wonder why they sell games so cheap? Because it makes money. When a sale goes on, if it's good, that game will often rocket to the top of the sales charts for that weak. That's rather remarkable if the game is no longer selling a lot. While I'll admit they're definitely a lot more open to community input, they're still in the business to make money. Oh, and they continually troll us on Half Life 3, SURELY THAT'S CARING FOR CUSTOMERS.
I doubt any corporation is in it to "care for customers", every one of them just wants to nickel and dime us with elaborate ploys to gain brand loyalty and make you blindly buy their product. I hate sounding like some "BOOO CORPORATIONS" slacktavist but it's rather stupid to accuse one company of not "caring for customers" when pretty much every company is guilty of it.