URGENT. ps3 issue, wont turn off. only resets

Discussion in 'PS3 - Console, Accessories and Hardware' started by 3bbb7, Jan 6, 2013.

Jan 6, 2013
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    3bbb7 New Member

    Member Since:
    Jun 28, 2012
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    My brother was playing madden 13 yesterday and then he tried to turn off the system (hold PS button then press turn off console)
    it wouldnt turn off, it only reset the console and went back to the main menu. we pressed the power button the the left side of the main menu (where it shows user accounts) and it did the same, then we pressed the power button on the console itself and the same thing happened. The green light never turns red, it just stays green and reboots the console...

    help! how do we fix this?
    i found this, http://answers.ea.com/t5/Madden-NFL-Football-13/Madden-causing-Hard-Resets-on-PS3/td-p/92098
    but it doesnt look like the same issue
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    3bbb7 New Member

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    Jun 28, 2012
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    when we turn it off it resets and goes to the automatic update thing and then it sits there for 10 seconds and shuts off. then we re try to turn it on and turn it off and it goes to the update thing, it keeps redoing the update stuff
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    Qtis Grey Knight Inquisitor

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    Have you tried logging out like the ea link suggests? It seems that the problem is related to the specific game and could require a patch from EA. Though not really suggestible in the long run, you could just force the PS3 to shutdown. Press the power button on the console for a few seconds (roughly 10+) and it'll safely turn off. This method should be safe as the PS3 does a safe shutdown.


    (If it doesn't work, pull the plug if you really have to shut the console. EA should respond to questions on the official forums and especially tech support).

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