SR button is spongy!

Discussion in 'Switch - Console, Accessories and Hardware' started by MonMonz, Nov 28, 2017.

  1. MonMonz
    OP

    MonMonz Advanced Member

    Newcomer
    53
    4
    Nov 7, 2014
    Egypt
    I got my Nintendo switch out of the box for like 1 month for now and i noticed that the SR button is spongy not like the rest its working but not clicking like it should be so its kinda industrial defect i geuss because i didn't use this button before so i tried to contact with the shop that i bought it from but they said that as long as it works its not their problem!
    So what should i do then
    And is there anyone facesd the same problem?
    Any help would be appreciated
     
    Last edited by MonMonz, Nov 28, 2017
  2. Polopop123

    Polopop123 GBAtemp Regular

    Member
    182
    218
    Aug 21, 2017
    Ireland
    You have the right to bring it back as long as you have warranty. It’s defective and I’m fairly sure you’re protected under law also
     
    MAXLEMPIRA and MonMonz like this.
  3. MonMonz
    OP

    MonMonz Advanced Member

    Newcomer
    53
    4
    Nov 7, 2014
    Egypt
    I live in egypt..so yea unfortunately there is no Nintendo support in here so what can i do should i contact nintendo directly ?
    and if so how can i reach to them
     
  4. osaka35

    osaka35 Instrucional Designer

    Member
    1,795
    1,261
    Nov 20, 2009
    United States
    Silent Hill
    It doesn't work as advertised. It's not like it's some small inconvenience. It doesn't work as intended.

    "eh, you rarely look at the right part of the screen, so these two lines of broken pixels are acceptable". Nah, get that stuff returned. don't let them cheap you out of what you're owed just because they don't want to bother with the process. They'd rather you just deal with it than them, even if it is their problem.

    That being said, I have no idea what the consumer laws are like in Egypt.
     
    Last edited by osaka35, Nov 28, 2017
  5. MonMonz
    OP

    MonMonz Advanced Member

    Newcomer
    53
    4
    Nov 7, 2014
    Egypt
    So you are saying that i have the right for a replacement right?
    The thing is i live in egypt so how can i contact to them? There is no Nintendo support in here tho
     
  6. osaka35

    osaka35 Instrucional Designer

    Member
    1,795
    1,261
    Nov 20, 2009
    United States
    Silent Hill
    I'm not sure if they have to...but you could tell them it holds you back from playing certain games.

    Is it just the feel of it, or does it actually affect gameplay?
     
  7. Polopop123

    Polopop123 GBAtemp Regular

    Member
    182
    218
    Aug 21, 2017
    Ireland
    I’m fairly certain Nintendo isn’t involved in this. Go to the store and demand and refund saying the product is defective, that’s really all you can do
     
  8. MonMonz
    OP

    MonMonz Advanced Member

    Newcomer
    53
    4
    Nov 7, 2014
    Egypt
    I can't feel the button or sense it probably as its kinda spongy so yea its annoing in playing multiplayer games like mario kart..etc

    — Posts automatically merged - Please don't double post! —

    Unfortunately they refused to get it fixed or send it to Nintendo for a repair..so i'm on my own on this
     
  9. osaka35

    osaka35 Instrucional Designer

    Member
    1,795
    1,261
    Nov 20, 2009
    United States
    Silent Hill
    That sucks. If you can't return it or send it in...you'll be happy to know it's not difficult to take apart a joycon. I would advise watching some youtube vidoes on taking them apart, paying attention to the part that's a bit squiggly for you. Perhaps it's just a loose something-or-other you can tighten. Fixing it yourself will void your warranty...but it sounds like you don't really have a warranty to begin with.
     
  10. Polopop123

    Polopop123 GBAtemp Regular

    Member
    182
    218
    Aug 21, 2017
    Ireland
    I searched up your country’s law and it seems you are protected and since they aren’t taking it back you should call up the Consumer Protection agency aaa it’s your last resort
     
  11. MonMonz
    OP

    MonMonz Advanced Member

    Newcomer
    53
    4
    Nov 7, 2014
    Egypt
    Thanks for your help i geuss i will look up for tutorial hope its something i can fix

    — Posts automatically merged - Please don't double post! —

    Oh great i really appreciate your help
    but there is a thing..its an online store so does this apply to them ? I mean the same rules
    If so I geuss i will give it a try
     
    osaka35 likes this.
  12. osaka35

    osaka35 Instrucional Designer

    Member
    1,795
    1,261
    Nov 20, 2009
    United States
    Silent Hill
    Good luck! I hope it's easily fixable.
     
    MonMonz likes this.
  13. Polopop123

    Polopop123 GBAtemp Regular

    Member
    182
    218
    Aug 21, 2017
    Ireland
    I wouldn’t see why. What I would first do is call up that store you got it from and demand a refund, clarify that it’s defective. If they say no then say to them you’re calling up The Consumer Protection Agency, they might hesitate and give you a refund. If not then call up the CPA and explain your situation
     
    osaka35 and MonMonz like this.
  14. MonMonz
    OP

    MonMonz Advanced Member

    Newcomer
    53
    4
    Nov 7, 2014
    Egypt
    I geuss thats how things should go then again thanks alot for your help :)
     
  15. g00s3y

    g00s3y Asshole

    Member
    348
    262
    Aug 6, 2008
    United States
    FL
    Most likely the top two screws on the joycon are a bit too tight. Very slightly loosen them up about 1/10 of a turn and that should loosen the button up.

    I've gotten a couple that came with the console that were just a tiny bit too tight.
     
    MonMonz likes this.
  16. MonMonz
    OP

    MonMonz Advanced Member

    Newcomer
    53
    4
    Nov 7, 2014
    Egypt
    thanks for your help
    i will try this and report back with the result
     
  17. MonMonz
    OP

    MonMonz Advanced Member

    Newcomer
    53
    4
    Nov 7, 2014
    Egypt
    do u know where can i find the joy-con screw type? because i dont have the right tools so i was looking for them
     
  18. MeowMeowMeow

    MeowMeowMeow S̈͊ͣ̎̍͋͟eͩ͊ͨ̂ͫ̐ͬ͟n̆ͨp͒ͪ̿̔aͤͬ̄ͩͨ͗̔iͧ̽ͤ

    Member
    262
    300
    Apr 1, 2016
    Netherlands
    D̀͌̀e̵ͧk̷u̾̂ͨ͗̾͊̚ ͥ̈ͤ̎̒̓T͊ͬ͜rͨ̌̔͂́e͂̌ͩͦ̃͜eͬͪ̄͝
    Pirated from google:
    AFRICA/MIDDLE EAST

    Afghanistan, Algeria, Angola, Bahrain, Benin, Burundi, Cameroon, Chad, Congo, Egypt, Gabon, Ghana, Gibralter, Guinea, Iran, Iraq, Isreal, Ivory Coast, Jordan, Kenya, Kuwait, Lebanon, Liberia, Libya, Mauritius, Morocco, Niger, Nigeria, Oman, Saudi Arabia, Senegal, Sierra Leone, Sudan, Syria, Tanzania, Togo, Tunisia, Uganda, and United Arab Emirates should call...

    Phone 011 49 6026 950 0 Fax 011 49 6026 950 301
     
    isoboy likes this.
  19. MonMonz
    OP

    MonMonz Advanced Member

    Newcomer
    53
    4
    Nov 7, 2014
    Egypt
    i already reached them but the problem is the nearest place i can fix my joy-cons is in "south Africa" the shipping is about 45*2 us dollar$ for export and import it back !
    a new joy-con will cost me about the same so am out of luck!
     
    Last edited by MonMonz, Nov 28, 2017