Worst support ever (Huawei)

NicoAICP · Jun 27, 2017

Idk if you knowed it, but I accedently killed the phone of my dad using stock recovery and tried to fix it with twrp, ending up that it got sent to hauwei support to fix it.

So, they called today that they are unable to repair the phone because the motherboard died.
Seems like fastboot, huawei e recovery, recovery, update mode and booting process are working without motherboard, but booting into the os needs a working motherboard.
Then my dad asked how it died.
They answered, that an unlocked bootloader uses more energy than a locked one and so it the motherboard died.
Thats complete Bullshit from the support.
And the repairing costs would be 30€.
The only thing they'll do is lockeing the bootloader, which will render it completly unuseable.
And they said that they will keep the 30€.
how do you think about that?

I'm just saying: Achievment unlocked: Worst Support ever

Yepi69 · Jun 27, 2017

I already knew Huawei was shit but not this much, but then again third world brands are like this.
I remember my boyfriend having a Wiko phone with a defect, he sent the phone back to Wiko for warranty purposes (wasn't rooted, modified or tampered with) and they gave a bullshit excuse saying the phone had humidity inside, denying any free repairs on the spot.

Kioku · Jun 27, 2017

Nevermind... Looked at original post.. And now I know.

queendude · Jun 27, 2017

So basically you killed a phone and now you wonder why you have to pay for a repair?
30$ isnt much anyway

NicoAICP · Jun 27, 2017

queendude said:
So basically you killed a phone and now you wonder why you have to pay for a repair?
30$ isnt much anyway

No, I'm not wondering why i have to pay, but wondering why they wont repair it with the excuse that the motherboard is fried by unlocking the bootloader and then keeping the money for doing nothing ecept relocking the bootloader without we wanting that. the motherboard is not fried cause everything except android is working.

Seriel · Jun 27, 2017

NicoAICP said:
an unlocked bootloader uses more energy then a locked one and so it the motherboard died.

I think I just died of laughter

sarkwalvein · Jun 27, 2017

I would empfehl that you just put that money into buying a different brand of handy.
Huawei sucks.

PS: Sorry, needed to Denglish, still laughing at the Flammenwerfer.

Just wanted to check what would it spit out of that post:

I am out of words...

tunip3 · Jun 27, 2017

NicoAICP said:
Idk if you knowed it, but I accedently killed the phone of my dad using stock recovery and tried to fix it with twrp, ending up that it got sent to hauwei support to fix it.

So, they called today that they are unable to repair the phone because the motherboard died.
Seems like fastboot, huawei e recovery, recovery, update mode and booting process are working without motherboard, but booting into the os needs a working motherboard.
Then my dad asked how it died.
They answered, that an unlocked bootloader uses more energy than a locked one and so it the motherboard died.
Thats complete Bullshit from the support.
And the repairing costs would be 30€.
The only thing they'll do is lockeing the bootloader, which will render it completly unuseable.
And they said that they will keep the 30€.
how do you think about that?

I'm just saying: Achievment unlocked: Worst Support ever

Message them on Facebook they will do it from free

--------------------- MERGED ---------------------------

No

sarkwalvein said:
I would empfehl that you just put that money into buying a different brand of handy.
Huawei sucks.

PS: Sorry, needed to Denglish, still laughing at the Flammenwerfer.

No Huawei is decent I got my bootloader unlock for free plus I love my p8 lite 2017

--------------------- MERGED ---------------------------

NicoAICP said:
No, I'm not wondering why i have to pay, but wondering why they wont repair it with the excuse that the motherboard is fried by unlocking the bootloader and then keeping the money for doing nothing ecept relocking the bootloader without we wanting that. the motherboard is not fried cause everything except android is working.

What model is it you can flash via dload

NicoAICP · Jun 27, 2017

tunip3 said:
Message them on Facebook they will do it from free

--------------------- MERGED ---------------------------

No

No Huawei is decent I got my bootloader unlock for free plus I love my p8 lite 2017

I messaged them on twitter cause i have no facebook. worst support ever. The unlock was free but they are locking it and keeping the 30€ but we dont want that they lock the bootloader. cause then it is unusable

--------------------- MERGED ---------------------------

i tried dload already, it's the pra-lx1 unbranded, but dload doesn't work, i tried every firmware i found which is unbranded and it stopped at 5%

tunip3 · Jun 27, 2017

NicoAICP said:
I messaged them on twitter cause i have no facebook. worst support ever. The unlock was free but they are locking it and keeping the 30€ but we dont want that they lock the bootloader. cause then it is unusable

Tell them u will pay shipping. But not any at thing at all if they lack the bootloader

migles · Jun 27, 2017

queendude said:
So basically you killed a phone and now you wonder why you have to pay for a repair?
30$ isnt much anyway

heh, i thought the fairlness would be 10 bucks + shipping...
30 bucks is a lot for the 5 minute of flashing back the rom into the phone

but like OP said, the bullshit they come with to explain, is the real problem...

NicoAICP · Jun 27, 2017

migles said:
heh, i thought the fairlness would be 10 bucks + shipping...
30 bucks is a lot for the 5 minute of flashing back the rom into the phone

but like OP said, the bullshit they come with to explain, is the real problem...

worst part is that they wont fix it and want that we buy a new one.

--------------------- MERGED ---------------------------

Called Huawei now. They said i have to call the repairing support, because they can't do anything.

ScienceBETCH · Jun 27, 2017

that is just stealing money taken to the next level
1.unlocking the bootloader shold no way on earth do that to a phone
it can brick a phone but not because of "using more energy" and burning the motherboard
2.unlocking and locking a bootloader is a thing you can do it yourself
3.if they didnt fix the phone they shouldnt have kept the money

NicoAICP · Jun 27, 2017

ScienceBETCH said:
that is just stealing money taken to the next level
1.unlocking the bootloader shold no way on earth do that to a phone
it can brick a phone but not because of "using more energy" and burning the motherboard
2.unlocking and locking a bootloader is a thing you can do it yourself
3.if they didnt fix the phone they shouldnt have kept the money

that's what they are doing. I wont call the repair support, cause they wont help, I want to contact the manager.

ScienceBETCH · Jun 27, 2017

also i dont know if its because my phone was samsung but once my old phone's motherboard died and i couldnt do anything including getting to recovery etc etc it was just a black screen with no sign of life

NicoAICP · Jun 27, 2017

ScienceBETCH said:
also i dont know if its because my phone was samsung but once my old phone's motherboard died and i couldnt do anything including getting to recovery etc etc it was just a black screen with no sign of life

that's why the support is total bullshit

ScienceBETCH · Jun 27, 2017

Achievement Unlocked: Straight Up Lying

NicoAICP · Jun 27, 2017

ScienceBETCH said:
Achievement Unlocked: Straight Up Lying

In german they wrote in an email "durch fremdmodifikation am bootloader wurde das Mainboard stark beschädigt" Which means that the modifikation of the bootloader damaged the motherboard

ScienceBETCH · Jun 27, 2017

NicoAICP said:
In german they wrote in an email "durch fremdmodifikation am bootloader wurde das Mainboard stark beschädigt" Which means that the modifikation of the bootloader damaged the motherboard

if the motherboard was dead the phone shouldnt have been able to do anything at all

NicoAICP · Jun 27, 2017

ScienceBETCH said:
if the motherboard was dead the phone shouldnt have been able to do anything at all

yup

Worst support ever (Huawei)

Some random dude

Jill-sandwiched

猫。子猫です！

Well-Known Member

Some random dude

Doing her best

There's hope for a Xenosaga port.

[debugger active]

Some random dude

[debugger active]

All my gbatemp friends are now mods, except for me

Some random dude

GBATemp's probably not Official Tom-Zero™ Main

Some random dude

GBATemp's probably not Official Tom-Zero™ Main

Some random dude

GBATemp's probably not Official Tom-Zero™ Main

Some random dude

GBATemp's probably not Official Tom-Zero™ Main

Some random dude

Similar threads

Popular threads in this forum