Hardware Real pc Problems that i can not fix for my own! please HELP

Gabriel Mejia · Jan 14, 2017

here's a pdf chart of ram that is compatible with your motherboard
http://dlcdnet.asus.com/pub/ASUS/mb/LGA2011/RAMPAGE_V_EDITION_10/R5E10-QVL.pdf

also make sure to check into (CAS) latency
the lower the latency the better.
the link below should give you more information on latency
http://www.crucial.com/usa/en/memory-performance-speed-latency

Bernhard · Jan 14, 2017

Gabriel Mejia said:
here's a pdf chart of ram that is compatible with your motherboard
http://dlcdnet.asus.com/pub/ASUS/mb/LGA2011/RAMPAGE_V_EDITION_10/R5E10-QVL.pdf

also make sure to check into (CAS) latency
the lower the latency the better.
the link below should give you more information on latency
http://www.crucial.com/usa/en/memory-performance-speed-latency

thank ya for the Pdf !
but i ve the listed 32 kit :/ meh.
so no error in uncompatiblity!

Gabriel Mejia · Jan 14, 2017

i just cross checked the list with the model F4-3200C14D-32GTZ
which is the one you bought and is not on the list
the one on the list is the C14Q not the C14D
i'm guessing it got overlooked or something.

Bernhard · Jan 14, 2017

i made a pic i hope you can read it ..
take a look at it

!

and if it s the wrong ram...could it frie my mobo or damage my motherboard or anything else?

--------------------- MERGED ---------------------------

here s the pic!

Gabriel Mejia · Jan 14, 2017

that card in the picture is on the list it says
F4-3200C16Q-32GTZB on the card,
did you by any chance get a different card than the one you ordered on amazon?
the card in the amazon link is different than the one in the picture.

Bernhard · Jan 14, 2017

Gabriel Mejia said:
that card in the picture is on the list it says
F4-3200C16Q-32GTZB on the card,
did you by any chance get a different card than the one you ordered on amazon?
the card in the amazon link is different than the one in the picture.

oh sorry i dont have the exact same model.. like on the amazon link
i think amazon doesnt sell them anymore :/ i vent found any other 32 kit on amazon :/! sorry about that!

Gabriel Mejia · Jan 14, 2017

it should work then, i can't see a reason it wouldn't if it's on the list
which ram slots did you try so far?
also can you take another picture this time of both ram cards?

also is there a way you can set the iso on your camera to a lower setting and set the exposure a little higher so there's less film grain?

Bernhard · Jan 15, 2017

Gabriel Mejia said:
it should work then, i can't see a reason it wouldn't if it's on the list
which ram slots did you try so far?
also can you take another picture this time of both ram cards?

also is there a way you can set the iso on your camera to a lower setting and set the exposure a little higher so there's less film grain?

it s a mobilecamera

by my phone s7 edge...

ahm... i ve only one ram kit... the g skill... ram kit :/

they are all the same frequency... :/ the same size :/

everything :/

Gabriel Mejia · Jan 15, 2017

i just need you to take a picture so i can see which slots they're installed in.

Bernhard · Jan 15, 2017

Gabriel Mejia said:
i just need you to take a picture so i can see which slots they're installed in.

ah i see ok
ill take one during the day!
thank you for your help!

Gabriel Mejia · Mar 23, 2017

Any updates?

Bernhard · Mar 23, 2017

Gabriel Mejia said:
Any updates?

yeah

i ve tried everything EXCEPT the cpu!!! ... could be that the ram.and the PSU are bad ... ^^ i cant afford another x99 cpu though

...would be interesting if the cpu is the troublemaker... i started to save for another z270 build...... cuzz x99 sucks for me :/ i am angry everytime i see that tower with the x99 chip... ^^ shit happens

Armadillo · Mar 24, 2017

Bernhard said:
yeah i ve tried everything EXCEPT the cpu!!! ... could be that the ram.and the PSU are bad ... ^^ i cant afford another x99 cpu though ...

RMA it then. Intel have a good warranty service. Just send it back to them, turn around time is pretty quick as well.

Bernhard · Mar 24, 2017

Armadillo said:
RMA it then. Intel have a good warranty service. Just send it back to them, turn around time is pretty quick as well.

oh well i hope i ve still warranty ! :/ should i send it directly to them? ^^ or should i just contact amazon to send it to intel?
and thank ya so much for helping!

Armadillo · Mar 24, 2017

Bernhard said:
oh well i hope i ve still warranty ! :/ should i send it directly to them? ^^ or should i just contact amazon to send it to intel?
and thank ya so much for helping!

You should still have warranty. Intel give a 3 year warranty on retail processors and 1 year on oem.

Amazon are pretty good with returns, I've never returned such an expensive item to Amazon though, so not sure if they test etc. With such an odd/intermittent problem, I would probably go to Intel. Just need proof of purchase and a description of the problem. Saying fails to post, randomly freezes, swapped out everything except cpu etc will probably be good enough and Intel will swap it. Never actually used Intel directly myself, but people always seem to have nothing but praise for the service.

Bernhard · Mar 24, 2017

Armadillo said:
You should still have warranty. Intel give a 3 year warranty on retail processors and 1 year on oem.

Amazon are pretty good with returns, I've never returned such an expensive item to Amazon though, so not sure if they test etc. With such an odd/intermittent problem, I would probably go to Intel. Just need proof of purchase and a description of the problem. Saying fails to post, randomly freezes, swapped out everything except cpu etc will probably be good enough and Intel will swap it. Never actually used Intel directly myself, but people always seem to have nothing but praise for the service.

thank ya so dam much!

sou are a great supporting guy!

i ll keep you all up to date and write after i ve returned the cpu!

Joe88 · Mar 25, 2017

You should probably just send it directly to intel as amazon isnt responsible for that 30-60 days after purchase (unless you purchased extended warranty from them).
I'm probably gonna rma my 5820k too, USPS here somehow destroyed the shipping box and damaging a motherboard with it and gigabyte denied the rma due to shipping damage.

Anunnymous · Mar 25, 2017

Do you have access to antother PSU? This sounds like a clear case of a bad PSU to me. That would explain the problems with both motherboards. Someone is going to argue with me but CPUs are pretty resilient. I'm not saying it isn't bad but odds are pretty good that it's not. You don't have that much stuff so even if you had a 300-500 watt PSU laying around, or someone has one you could borrow, it would be worth trying. I'm going to say, I'm about 95% sure it's your PSU.

Good luck.

Armadillo · Mar 25, 2017

Joe88 said:
You should probably just send it directly to intel as amazon isnt responsible for that 30-60 days after purchase

They are in Europe, if you want.

Most of EU, for first 2 years retailer has to deal with it. Of course you can go direct rma if it's quicker, but retailer has to take care of it if you want. Except UK, UK is generally 1 year at retailer (I can't remember why, something to do with we already had a consumer law covering something).

Futurdreamz · Mar 25, 2017

Bernhard said:
[snip]

here are the specs!:
[snip]

a soundcard!

Hang on, a whut?

I'm pretty sure that you tried everything without a soundcard installed, but what exactly did you get? Why did you buy a soundcard instead of using the mobo's dac?

Hardware Real pc Problems that i can not fix for my own! please HELP

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