Sounds like user error to me
. Anyway, in all seriousness, I find that a lot of people I know (myself included) who've had or used iOS devices in the past prefer Android. Speaking for myself, literally every facet of the OS is better, at least as far as customization and user-friendliness. You want a plain vanilla phone? You got it. Want to make that same phone into a digital Swiss Army Knife? Done, with some research and common sense. My point is that Android is pretty flexible, and the whole idea of having a third party app provide a function is part of the appeal. Sure, you can muddle through the settings, add a new user, hook up an account to it, then make that account the device owner... But the fact that you have an app that can handle all of that for you is spiffy. It provides a user-friendly option. So what if that app isn't on there already? Not everyone will want or need it, but the fact is that it exists, and that's awesome. I'd rather have a more open environment, both for apps and being able to use my phone, versus having something that's pretty locked down.
You keep calling Google out here, but the simple fact is that they're not at fault. Android is an open-source OS. And all of these smartphone/device manufacturers use that OS because it's low-cost. They all do their own little tweaks to it as well. If you're looking for someone to point the finger at for making their users guinea pigs, for not testing the products enough, then the manufacturers are who to go after. I'm not trying to say you're wrong, I've had my own share of frustrations with Android, but that's the same for any piece of technology. You just have to chill and learn all the ins and outs. I hope things work out better for you next time. Cheers.
