I've just been infected by DNS Unlocker. I've tried removing it from my programs, an adware removal tool, removing it from my plugins and extensions, and multiple system restores, but it's still there. HELP!
WHY WON'T IT DIE?
- Thread starter Drak0rex
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Try this guide http://howtoremove.guide/dns-unlocker-removal-chrome/
It worked for me a long long time ago.
It worked for me a long long time ago.
Continue through the rest of the guide. The virus can exist in other parts of the system.
Screw off.
I went further, went to programs and features, but “Ads by DNS Unlocker” isn't shown. There's nothing else shown that shouldn't be there.
Did the notepad thing, I haven't been hacked.
Doesn't matter. Go through the entire guide, looking for viruses in every area it wants you to check. Just because there's nothing in one particular area doesn't mean you're not following the guide right. Never would every part of the guide contain the virus.
Here's my task manager
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Now I'm to the regedit part. it says to type the virus's name. HOW DO I KNOW THIS?
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Sorry, but some parts of the guide I just don't comprehend.
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Now I'm to the regedit part. it says to type the virus's name. HOW DO I KNOW THIS?
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Sorry, but some parts of the guide I just don't comprehend.
Attachments
In my free time, I assist with malware removal. This is something that is not recommended. If it is installed on your system, then there is always a way to remove it. If you have nothing to provide in this thread, then don't post at all.
I'm willing to help you out, but please follow these instructions. It really will make my assistance difficult you do not.
Download Wipe and install the software to your machine. Please make sure the following settings are ticked. If they are not, tick them.
After that, please download System Ninja and scan for junk. If it finds anything, please delete the files that are found.
Now go install CCleaner.
Now that you have cleaned up some temp files, lets disable everything besides your antivirus. Click on Tools and then Startup. Then select each item to disable.
Now lets go back into the settings of CCleaner. We will make it where CCleaner is going to run at boot. Follow the instructions below:
- Hit options.
- Settings.
- Place a tick to run Ccleaner when the computer starts.
Now go into the Advanced tab and then select "Close program after cleaning"
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Please restart your computer now. After that, you are going to want to follow this guide on how to disable your antivirus temporarily. After that is done, we are going to want to download and install MWAV. Click here to get MWAV. After you have downloaded the file, run it as administrator by right clicking on the icon wherever you saved the file.
Once MWAV is running, you are going to want to click on the Update tab. You want to do this before proceeding to the instructions below.
Make sure your settings appear like this. It would helpful if you posted the log that it gives after the process is done.
Now lets move on to Zemana Antimalware. You can download it here and then install it. Once it is installed, make sure that you select Deep Scan. Remove any infections that are found and click on the icon where it looks like a bar graph. This is where you will find a log, which will also be useful if you post it. Now reboot your computer.
Now download JRT (Junkware Removal Tool) and save it to your desktop. Please follow the instructions below:
- Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.
- Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.
- The tool will open and start scanning your system.
- Please be patient as this can take a while to complete depending on your system's specifications.
- On completion, a log is saved to your desktop and will automatically open.
- Please post the JRT log.
- Close all open programs and internet browsers.
- Double click on adwcleaner.exe to run the tool.
- Click on Scan button.
- When the scan has finished click on Clean button.
- Your computer will be rebooted automatically. A text file will open after the restart.
- Please post the contents of that logfile with your next reply.
- You can find the logfile at C:\AdwCleaner[S1].txt as well.
Please make separate pastes for separate logs. I reduced most of my canned responses in this reply. This guide should be able to assist you easily. If you have any confusion, then let me know.
Save all your important files to dropbox or w.e and wipe your drive / reinstall windows. IMO it just seems easier, faster and more efficient. all my important files are already in the cloud / saved to a separate hard drive.
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Factory reset isn't always a solution. Depending on the infection in question the system restore image could potentially be infected as well.
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Doing a wipe is probably the most invasive way to remove a virus in my opinion. I'd probably follow the guide detailed above, but to add onto it, if none of that solves the issue, you could last resort to ComboFix. It will scan and delete anything that is detected as malicious, however, it will do it to absolutely anything, even critical Windows files that may be infected, so be sure to have a startup disc handy in case it breaks Windows.
He wanted to remove "DNS Unlocker" and seems to not understand how to follow a guide. Which is why it would be reasonable to assist him with doing a GUI based setup.
It should be sufficient enough, but, OP doesn't seem to know how to follow a guide on how to do manually remove it. That is why I posted GUI based instructions. I could always write him a script as well to do this, but i would need to know where this is actually lingering at.
I would not suggest someone running ComboFix without knowing their background of understanding. I have seen people on the malware removal forum that i have been on that screwed up their computer operations. Least i can say is: If you cannot follow a guide that is written on a site that provides screenshots, then it is likely that OP cannot follow how to use ComboFix.
It would be useful if he would provide a log using DDS, but that would be unnecessary at this point.
Unless one of the files he saved to dropbox is in fact infected in which case he'll reintroduce the virus at some point
AdwCleaner is worth a try as it's designed to deal with stuff like this.
Adware normally doesn't spread in that fashion.
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