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Posted by jumpman17 - 20-08-09 19:23 - 7 comments - Read - Edit
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 | Staples: August 18, 2009
| August 18, 2009
An old man comes in looking for typewriter ribbon.
Man: I need the tape for my Smith Corona machine.
Me: Which model do you have?
Man: A Smith Corona.
Me: But which model?
Man: I dunno.
Me: Well, we have the H and K series ribbons.
Man: No, I bought that last time, I want the official Smith Corona ribbons, these generic ones didn't print nice.
Me: I don't have the official ones in store. I may be able to order it for you online.
I go and check our website to see if I can order it.
Me: Sir, the only one we carry online for the printing ribbon is the K series.
Man: I don't know which one I need.
Me: Well, if you bought this one last time, that's a different shape then what I have online.
Man: What do you have online?
Me: A square one.
Man: Mine is square.
Me: Okay...well, here's what it looks like.
Man: Yeah, mine looks just like that, but it has a curved top.
Me: So it's not square.
Man: No.
Me: Well, that's the only one I can order.
Man: Can I go ahead and get that one and see if it works?
Me: If that is the wrong shape, it won't work.
Man: Well, let's go ahead and order it. I can cancel the order if I get home and find out it isn't what I need right?
Me: Nope.
Man: You mean Staples can't cancel my order? Staples can do anything.
Me: Except cancel an order after someone has already paid for it and having been sent out.
Man: So how do I get it?
Me: You'd probably have to order it through Smith Corona themselves. I can get you the website.
Man: Okay, do that.
I check the internet and write down smithcorona.com and give him the paper. He buys all 3 of the correctable tapes that we had in stock and leaves.
Later in the day...
Manager: Did you speak to someone about typewriter ribbon earlier today?
Me: Tell him I died and can't talk to him.
Manager: He's one park 1.
Me: Goody.
I pick up the phone.
Me: Hi, how can I help you.
Man: I was looking on the back of the tape I bought and it says what I need for the tape.
He starts rambling off some numbers.
Me: Sir, the only one I can order for you is that square one.
Man: Just look on the back of the box, it's right there.
Me: Sir, I don't carry that one. All I have is that square one I showed you.
Man: Go and get one of the boxes and look at the back.
Me: I can't. You bought the last 3 boxes we had in stock.
Man: Well, it's on the back. Here's the number.
Me: Sir. I can not order that ribbon for you. All I can get is that square one.
Man: Are you positive?
Me: Yes.
Man: How do you know?
Me: Because only 6 results came up when I searched, and 5 of them were correctable tape. So I only have that 1.
Man: Well then, how am I supposed to get it?
Me: You will need to order it from Smith Corona. I gave you the website on that paper.
Man: If you can't order it, how can I order it.
Me: From Smith Corona.
Man: But you said you couldn't order it.
Me: We can only order items from staples.com. No where else.
Man: You're telling me Staples can't order direct from a manufacturer?
Me: Yes.
Man: Is that what your manager says?
Me: Yes.
Man: Let me speak to your manager.
I hand the phone over to the manager who then proceeds to tell him the same things I said. |
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Posted by jumpman17 - 18-04-09 18:31 - 28 comments - Read - Edit
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| | Help me graduate college
Take a 6 minute survey
| Alright, I need at least 60 people to answer 5 multiple choice questions, watch a 5 minute YouTube video (and maybe look at a brochure), and then answer another 5 multiple choice questions.
No names are asked for, no e-mails, not even your IP address will be recorded.
What's in it for you? The knowledge that you helped me out and me love you long time.
So if you could kindly take 6 minutes out of your day and help me out, I'd be grateful.
LINK: If anyone still wants to take it, PM me and I'll send you a link. I need to keep the test groups even. |
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Read 952 times - last 28 by comment |
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Posted by jumpman17 - 18-07-08 04:26 - 16 comments - Read - Edit
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| | Staples: July 17, 2008
| June 17, 2008
So a lady comes in today to pick up her custom name plate. The problem is we have don't have said nameplate, nor do we have any paperwork for the order. This of course sent her into a blind rage and she began to ramble on about our incompetence. We ended up taking down her info and said we could make another for her but it would be a few days and then she tromped out of the store. Out of sheer curiosity, we called the Office Max just around the corner and told them who we were, what happened, and asked if they happened to have an order for this lady. They did and said it was ready for her. So we called her number and got an answering machine. The manager left the following message, "This is *name* from Staples. We've located your missing order. It's ready for pickup at Office Max." |
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Read 947 times - last 16 by comment |
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Posted by jumpman17 - 20-06-08 03:55 - 10 comments - Read - Edit
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| | Staples: June 19, 2008
| June 19, 2008
Lady: I want this, but for 2009.
Me: We don't have the 2009 calendars out yet.
Lady: But you have them?
Me: Yes, we have received them but we haven't started bringing them out yet.
Lady: But I need the 09 calendar and I don't live close.
Me: Sorry, we don't have 2009 out yet.
Lady: How hard would it be for you to go find it.
Me: Well, we have about 4,000 pounds of 2009 calendars back there shrink wrapped, in boxes, on shrink wrapped pallets.
Lady: Why aren't they out?
Me: Because right now we have to get the 40 pallets of back to school stuff out.
Lady: When will they be out?
Me: Whenever we get to them.
*So the lady tromps off bugging every employee about the calendars to no avail.
Man: I can't find this paper.
*He hands me part of a box.
Me: We don't carry the 3 part dot matrix printer paper anymore. All we have is 1 part.
Man: You used to have it.
Me: Yes. We stopped carrying it.
Man: Fine, I'll go somewhere else then.
*He walks out and 30 seconds later he walks back in.
Man Um, is there an Office Max or Office Depot anywhere around here?
Me: Yep, there's an Office Max just around the corner.
Man: Thanks. |
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Read 795 times - last 10 by comment |
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Posted by jumpman17 - 17-06-08 05:34 - 5 comments - Read - Edit
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| | Staples: June 15, 2008
| June 15, 2008
*So, It's about 15 minutes to closing time, and I'm running around collection a bunch of furniture for a guy (a desk, 5 chairs, a file cart, a file cabinet). A man comes up to me and presents me with a Zebra G-301 gel pen.
Man: Do you have refills for these?
Me: For the gel? No. Only the ballpoint.
Man: You don't have the refill for these?
Me: No.
Man: Do you carry the pens?
Me: No, we don't carry the gels anymore.
Man: You're SURE?
Me: Yes.
Man: Well, I need a pen, where are your pens.
Me: Front half of aisle 4, left side.
*The man slouches off into the pen aisle. About 10 minutes later he comes back up to me and shoves some package into my face?
Man: What are these then?
Me: I don't know, it's too close to see.
Man: Now I don't know how long you've worked here, but I don't appreciate being lied to. You do carry the refills.
Me: No, we don't.
Man: Then what are these?
*I look at the package.
Me: A generic gel refill that may or may not fit your pen and I won't know unless I open your pen and try it out.
Man: I know this isn't a big purchase but I don't appreciate your attitude towards me.
Me: Then I apologize sir.
Man: You can do whatever you want but...blah blah blah something something
*I don't know how his sentence ended as I walked off to continue collecting the furniture. I'm told he then stomped up to the front, screamed at the cashier about me and how she was being slow or something. Then the manager came up and kicked him out.
Now, I don't know. That refill may or may not have fit his pen. But when you come in right before closing and I'm busy collecting items for a $1000+ purchase, and you need help with your pen refill, I don't have time to be opening packages to see if the generic refills are going to work or not in your two dollar pen. All I knew off the top of my head is that we did not have the refills designed especially for that pen. |
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